This is an exciting opportunity to work with a dynamic and growing education-focused IT Managed Service Provider (MSP). MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 31 are still with the company! This role is based full-time at a leading independent school in Beulah Hill, London (SE19). Role Profile: Job title: Lead IT Support Engineer Reports to: Service Manager Hours: 37.5 hours per week, 8:00–16:00 with 30 minutes unpaid lunch Salary: £37,500 per annum Lead IT Support Engineer - Job Purpose Manage and maintain all IT systems so that teachers, students, and staff can use technology safely, securely, reliably, and productively. What You’ll Be Doing Day-to-Day * Ensure all IT services (local and remote) and devices necessary for the day-to-day running of the school are available and in good working order. * Ensure all IT users have secure and appropriate access to IT systems. * Ensure all data is backed up to the school’s requirements. * Ensure the safe use of IT by students. * Proactively maintain the school’s IT network, troubleshooting technical issues and implementing effective fixes. * Manage and promptly resolve all support tickets within the service desk, ensuring in-person support is a priority. * Escalate technical problems to third parties when required, always seeking a quick and permanent resolution. * Oversee the development, installation, configuration, security, and administration of users and devices. * Update the school’s IT asset register and documentation for all IT systems. * Carry out routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching and learning. * Monitor IT systems and the network for viruses, malfunctions, and errors. * Work closely with the safeguarding team to ensure harmful content is not accessible on any IT platform. Personal Attributes * Excellent written and verbal communication skills * Excellent interpersonal skills * Problem-solving ability * Confident working autonomously * Attention to detail * Ability to prioritise in a busy working environment Lead IT Support Engineer – Qualifications & Experience Essential: * 3 years in an IT support environment, 1 year in a senior role * Excellent knowledge of desktop operating systems (Windows, Mac OSX) * Microsoft systems administration experience (Windows Server, 365, Azure, Intune, Entra ID) * Good networking skills (DHCP, DNS, TCP/IP, VLAN, switching, wireless) * Good knowledge of Microsoft applications Desirable: * Relevant IT certifications * Educational MIS systems experience (e.g. SIMS) * Experience supporting services in the cloud (SaaS) * Previous experience working in a school * Web & email security in relation to child safeguarding