Front of house

Furze Field Manor

JOIN OUR TEAM AS FRONT OF HOUSE MANAGER AT FURZE FIELD MANOR, SAYERS COMMON

About The Role

Making a first impression is really important. What matters is that you have the confidence, compassion and empathy to provide excellent customer care to a wide variety of people with whom you will interact on a daily basis. Residents, relatives, healthcare professionals, and other visitors to the home, as well as our own team members and senior management team – it starts with you as an ambassador of Furze Field Manor and Oyster Care Homes!

As Front of House Manager, you will be at the heart of our care home owning the administrative and reception functions and playing an important and key role in driving our occupancy. You will contribute to the smooth and efficient running of the home, providing support to the home manager and heads of department, with a strong focus on managing enquiries and resident admissions and other customer experience elements alongside HR, recruitment, payroll and finance.

The role requires effective communication with exceptional interpersonal skills and the ability to develop professional relationships with residents, their families, our team members, suppliers and professionals. Above all, you will need to live and breathe the Oyster values of trust, dignity, care, compassion and respect.

Key Responsibilities