Receptionist and Admin Support
Department: Front of House
Employment Type: Contract / Temp
Location: Oxford
Compensation: £32,760 / year
Description
Receptionist – Full Time
£32,760
We are looking for an exceptional corporate receptionist who is ready to move into a role with additional facility management and administration responsibilities. Based in a stunning office building in the Cowley area of Oxford, the position is offered as a 3-month contract, with the potential to become a permanent role for the right candidate.
Initially, you will work closely with the Building Manager, providing high-level administrative and facilities support while demonstrating strong organisational skills and the ability to effectively coordinate and manage contractors.
This is a highly visible and varied role where personality, professionalism, and attention to detail are essential. As the position develops into Front of House reception role, you will be responsible for delivering a five-star visitor and occupier experience, managing the customer journey to ensure a positive and lasting impression.
Hours and salary
£32,760 PA
Monday – Friday 8.00am – 5.00pm
Key Responsibilities
Reception
* Maintain an impeccably presented, welcoming reception environment that reflects the prestige of the building and the expectations of the occupier community
* Act as the primary point of contact for all visitors, providing a polished and personable first impression
* Represent the landlord with confidence, professionalism, and a strong understanding of the building, services, and occupier needs
* Deliver high-quality hospitality for visitors and occupiers, ensuring premium refreshments are replenished and re-ordered
Building management
* Build and maintain effective relationships with occupiers, contractors, and key stakeholders, including the Building Management Team
* Support the Building Manager with administrative tasks and ad hoc projects
* Logging/reporting issues, seeing through to resolution
* Provide support overseeing contractor visits, ensuring all works are carried out in line with Building Management requirements
* Assist with the management of building documentation, service records, and reports, ensuring accuracy and timely updates to the Building Management system
* Collaborate with the Building Manager to review and update policies and procedures, ensuring they remain current and effective
* Develop strong working relationships with the local letting agents and support them by ensuring any vacant office space is kept pristine in preparation for viewings
Tenant experience and community engagement
* Prepare a monthly occupier e-newsletter (as and when required)
* Support and deliver on-site events, pop-ups, competitions, and activations (as and when required)
Skills, Knowledge and Expertise
* Proven experience in a front of house reception role and are ready for a new challenge
* Personable and proactive with a confident manner and able to deliver impeccable customer service
* Self-motivated and thrive in an environment where you are required to multitask
* Excellent problem resolution skills along with outstanding communication and active listening skills
* Competent Microsoft Office / App / Social Media user and willing to learn in house systems and processes
* Experience using Canva or other graphic design tools
* Advantageous: Understanding of building operations and facilities management
Benefits
* Contributory pension scheme / life assurance
* 24 / 7 access to a virtual GP for you and your family
* Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
* Financial and legal information support
* Discounts and deals across multiple businesses
* Referral programme
* LAH training academy
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