One Stop • Thornbury, Bristol • Apply by 14-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will continually seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural and great service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate pay.
* Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running shifts in the absence of managers.
* Following all training to ensure safety and legal compliance.
* If applicable, duties include daily operations of the Post Office, requiring background checks which must pass to proceed with the role.
Flexible Working
We support flexible working arrangements. Discuss your needs with us during the application process to see how we can accommodate your situation.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain with more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services including Post Office, cash machines, bill payments, lottery, vending, and more.
Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.
Accessibility and Inclusion
We’re proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive recruitment process. For support details, click here.
Note
Applicants must be above school leaver age. For details, click here.
Employee Benefits
* 10% discount in One Stop
* 10-15% Tesco & Tesco Cafe discounts
* 20% F&F Clothing discount in Tesco Stores
* 10% Tesco Mobile discount
* 20% off insurance at Tesco Bank
* Discounted eye care and health checks
* Exclusive savings with various retailers and services
* Save as you earn scheme
* WeCare support services
* Annual leave increases with service
* Retirement Savings Plan, Life Assurance, and other benefits
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