CONTACT CENTRE CONSULTANT - Fully Office Based Furniture Village is a thriving family business, an ‘Outstanding Place To Work’ and a Great British success story. Helping customers make their house a home is our privilege and our passion. As the UK’s leading independent furniture retailer, with 57 stores and counting, we offer incredible opportunities for real progression, real rewards and real fun. The role The voice of the brand, you’ll create instant rapport with customers, understanding their needs, virtually handholding them through the sales process and creating an awesome end-to-end experience, from ordering to final mile delivery. You’ll be part of a dynamic team that’s hungry for success. With our industry-leading training, you’ll soon become a Furniture Village expert, well versed in beautiful furniture, world class service and how to overdeliver on KPIs. Your skillset The ideal candidate: instinctively understands and embraces a customer-first mindset is a natural born communicator, one who leans in to listen and effortlessly persuade shows initiative and energy, as part of a team or working independently pays attention to detail (critical when ordering bespoke furniture) uses critical thinking to solve problems without being phased is positive, punctual and professional, with a genuine smile Our people As a family business, family values drive everything we do. We have a phrase that underpins our core values, a phrase that’s as relevant today as it was over 30 years ago: “ I want to be here, I want to do well, I want to be heard and I want to be appreciated.” We go to great lengths to make sure our people know it, believe it and demonstrate it. Our business Sourcing from across the globe – handmade mattresses from Yorkshire, bespoke marble tables from Italy, precision engineered wardrobes from Germany – we offer beautiful furniture and accessories for the place called home. The rewards: Competitive package: £24,5000 plus bonus Bestin-class perks: pension scheme, 24/7 medical support, health insurance, up to 33 days’ holiday, Perkbox, Refer a Friend bonus and staff discount Excellence as standard: we do things the right way, not the easy way A culture of rewards: industryleading bonus structure Real progression opportunities: we set you up for success and we love to fasttrack promotions Awardwinning business: and one with ambition, voted an Outstanding Place to Work and Supreme Champion Family Business of the Year Next steps As a family business, it’s really important to us that everyone feels part of our family. We’re an equal opportunities employer and welcome everyone. Ready for the next leap in your career? Apply now and let’s talk. Together we can do wonderful things.