We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.
Whatever you’re looking for in your career, you’ll find it here at MWL.
After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Job overview
We are looking for an enthusiastic, well-motivated individual to join our busy Emergency Department.
The successful candidate will need to possess excellent communication skills and must be able to work under pressure.
Working with minimal supervision the candidate must be able to use their own initiative.
Southport and Ormskirk Hospital NHS Trust provides healthcare in hospital and the community to 258,000 people across Southport, Formby and West Lancashire.
Acute care is provided at Southport and Formby District General Hospital and Ormskirk District General Hospital. This includes adults’ and children’s accident and emergency services, intensive care and a range of medical and surgical specialities. Women’s and children’s services, including maternity, are provided at Ormskirk hospital.
The North West Regional Spinal Injuries Centre at Southport hospital provides specialist care for spinal patients from across the North West, North Wales and the Isle of Man.
The Trust also provides sexual health services for the Metropolitan Borough of Sefton.
The JD & PS are currently under AfC review and are subject to change
Interview Date - Week commencing 16th February 2026
Main duties of the job
* The successful candidate will need to be flexible to cover their colleagues’ shifts for annual leave and sickness.
* Keyboard skills are essential and previous experience of the Patient Administration System would be an advantage although training will be given.
* The successful candidate will be expected to work 15 hours per week over a 24 hour period which will include days, nights, weekends and Bank Holidays.
* This post will be subject to a Standard DBS Check.
Working for our organisation
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
* Rated Outstanding by CQC Inspection August 2018
* Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
* National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Detailed job description and main responsibilities
KEY DUTIES
* Maintain a customer/ patient-focused service to patients, relatives and staff accessing the A&E department.
* Ascertain identification details for completion of the A&E computerised module.
* Answering patient telephone enquiries and liaising with other wards, departments, and hospitals within the Region.
* Validation of in patient/outpatient attendees for Medicash/DSS/BUPA etc.
* Key in admission and discharge details as required.
* To monitor the EMIS system and print of report for attendance for patients when required.
* To work under own initiative with adherence to departmental SOP’s and procedures, ability to escape to Team leader when required.
* Effective liaison with the clinical teams to aid the smooth running of the A&E department.
* Communicate effectively and calmly in difficult situations.
* To ensure compliance of the Trust’s Quality initiatives.
* To participate in modernisation initiatives within the department.
CLINICAL & PROFESSIONAL RESPONSIBILITIES
* Registration of patients by hospital procedure of all new attenders to the unit. Utilising the demographic checks provide by the personal demographic service (PDS) system.
* Completion of daily/monthly statistical information.
* To have knowledge of the CPIS system alerts.
* Daily scanning of A/E record cards including diagnostic reports.
* Request records and prepare documentation and x-rays for the fracture clinic.
* Daily collection of patients Xray/pathology results for cross referencing on the Medway system for future attendance and distribute accordingly.
* To register and schedule Fracture clinic appointments within clinical timescale.
* To add patients to the escalation lists on Medway when appropriate.
\
ADMINISTRATIVE RESPONSIBILITIES
* Utilisation of the computerised system, Medway, to identify patients who have had previous contact with Southport & Ormskirk Hospitals.
* Ensure accurate and timely input of data onto the computer system, in relation to patients attending the A&E department.
* Retrieval of A/E record cards when necessary.
* Provision of cover on the A/E rota for other clerical staff within the department as/when necessary, e.g. sickness, absence, annual leave.
* Provide cover as required for Bank Holidays.
* Open and sort mail in accordance with departmental procedures.
* Booking patients into Medway System on arrival at the outpatient review clinic and to schedule review appointments.
* To monitor the generic email address and action.
TEACHING & TRAINING RESPONSIBILITIES
* Participate in training programmes as arranged for the department.
* Ensure compliance to all Trust risk management procedures.
* Participate with management in the change process within the team.
* To assist in the training of new staff members within own role.
* Careful use of own equipment and escalation to Team leader of low stock levels
Person specification
Qualifications
* Educated to GCSE level or equivalent experience
* European Computer Driving Licence (ECDL)
* NVQ 2 in Customer service
Knowledge and Experience
* Good knowledge of Administrative Systems
* Experience of dealing with customers
* Experience of dealing with complaints
* Previous NHS experience
* Knowledge of Medway or other Patient Administrative System
Skills
* Ability to move case notes as required
* Ability to use own initiative when dealing with patient’s enquiries
* Good organisational skills
* Ability to prioritise own workload
* Ability to recognise and solve problems and identify when further advice is required
* Excellent interpersonal skills with ability to use tact and diplomacy
* Detail oriented and able to meet deadlines
* Good understanding of confidentiality
* Good verbal and written communication and telephone skills
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact Recruitment@merseywestlancs.nhs.uk
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.
The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.
eVisa UpdateFor successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK. Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account. Before travelling to the UK, we advise applicants to:
* Understand how to generate an eVisa share code
Disclosure and Barring Service Check
If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.
If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.
Flexible Working
We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:
* All employees have the right to request flexible working from day one of employment.
* There is no limit on the number of requests they can make.
* Employees have the right to make requests, have them considered, regardless of the reason.
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.
Working for Team MWL
Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.
You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.
Additional Information
Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here .
An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.
Good luck with your application. We hope to welcome you to Team MWL very soon.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr