An exciting opportunity has arisen for a Client Success Manager to join a fast-evolving technology business during a period of continued growth and transformation.
This is a fantastic opportunity for an ambitious and technically-minded individual ready to step into a broader leadership role. Combining people management, client engagement and operational oversight, this position will play a key role in driving service performance and supporting the continued growth of the business.
The successful candidate will act as the bridge between clients, technical teams and internal stakeholders - ensuring a high standard of support delivery while developing and mentoring a small team. Joining a business where visibility and collaboration are key, this role is well suited to someone who enjoys building relationships and leading from the front.
Monday to Friday, 9:00am – 5:30pm hours with hybrid working available (approx. 1 day per week in the office). Salary is offered between £38,000 - £40,000 DOE.
The Company
This specialist technology business delivers software and support solutions to professional services clients across the UK. Operating within a niche and highly client-focused sector, they work closely with organisations to support business-critical systems and platforms.
With continued growth underway, the business offers a collaborative and supportive environment where individuals are encouraged to take ownership, contribute ideas and grow alongside the organisation.
Benefits
* 25 days holiday + bank holidays
* Additional birthday day off
* Medicash plan
* Company sick pay scheme
* Pension scheme
* Free onsite parking
* Flexible approach to working hours where required
* Genuine progression opportunities within a growing business
The Day to Day
* Managing the day-to-day delivery of technical support services to clients on a bespoke software product solution.
* Acting as the key operational contact for client accounts post-implementation.
* Assuring client SLAs are achieved through oversight of team workload and allocation
* Leading, coaching, developing and supporting a small support team, driving performance and development.
* Prioritising and overseeing incoming support issues and escalations.
* Liaising with software providers and technical teams to troubleshoot and resolve issues.
* Building relationships with client stakeholders and maintaining high levels of service.
* Supporting onboarding and transition activities following project implementations.
* Monitoring service performance, reporting and operational processes.
* Driving improvements across support delivery, documentation and ways of working.
* Collaborating with engineering and leadership teams to support wider business growth and service development.
You Will Have / Be
* Experience within a service delivery, service desk, technical support or IT operations environment.
* Previous experience managing or mentoring team members, or the ambition and capability to step into a leadership role.
* Experience within managed services, software support or technology environments would be highly advantageous.
* Exposure to platforms such as Microsoft Azure, service management tools or ITIL-aligned environments would also be beneficial.
* Strong client-facing communication skills and relationship-building abilities.
* Technical understanding of Microsoft environments, cloud platforms and IT infrastructure.
* Ability to confidently prioritise workload and manage escalations.
* Commercial awareness and a solutions-focused mindset.
* Strong organisational skills with attention to detail.
* Comfortable working in a fast-paced, evolving environment.
How to Apply
To hear more details about this opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.
For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.