A global customer care provider is seeking an experienced WFM Manager/Snr Manager to lead their WFM Optimization efforts. The role requires overseeing a team of WFM Architects and optimizing processes for forecasting, scheduling, and real-time management. The ideal candidate has extensive experience in Workforce Management and knowledge of WFM systems such as NICE and Genesys. This is a remote role based in the UK, offering a chance to drive innovation and improve operational efficiency. #J-18808-Ljbffr