* Quarterly bonus
* 25 days holiday + bank holidays
* 8:30am to 5pm with an early finish on a Friday
* Employer matched pension scheme
* Wellbeing scheme
* Employee discount platform
* Training and development
The Burford Recruitment Company are excited to be working with a well-established and highly successful manufacturing company located on the outskirts of Witney, who are seeking a Customer Service Executive to join their busy team.
The main purpose of this role is to provide exceptional customer service to all customers, encompassing a good understanding of their needs, and processing their requirements with speed and accuracy.
Responsibilities
* Process orders received via email and the ordering system
* Answer telephone calls and deal with customer queries efficiently
* Promote and cross sell products
* Give customers technical information on products confidently
* Handle complaints and disputes professionally and aim the resolve the situation amicably
* Develop a good working relationship with internal departments
* Think "outside the box" and offer achievable solutions to problems
Skills and attributes required
1. Previous administration or customer service experience
2. Have a pleasant and friendly style
3. Excellent attention to detail
4. Ability to multitask
5. Accurate wi...