Job Title: 2nd Line IT Support Engineer
Location: Lincoln
Salary: Up to £35,000 + benefits
Are you an experienced 2nd Line IT Engineer looking to take the next step in your career?
We're working with a growing IT services provider in Lincoln that is looking for a skilled and customer-focused engineer to join their team. You'll be supporting a wide range of clients and technologies, making this the perfect role for someone who enjoys variety and problem-solving in a fast-paced environment.
Key Responsibilities
* Act as an escalation point for 1st Line support, resolving more complex technical issues.
* Provide remote and on-site support across client systems, ensuring minimal downtime.
* Administer and support Microsoft 365, Windows Server, and Active Directory environments.
* Configure and maintain desktops, laptops, printers, and peripherals.
* Troubleshoot and support networking technologies, including routers, switches, VPNs, and firewalls.
* Assist with client IT projects such as cloud migrations, infrastructure upgrades, and new system implementations.
* Maintain accurate documentation of incidents, changes, and client environments.
* Deliver excellent customer service, building strong client relationships.
What You'll Bring
1. Previous exp...