Overview
Job Summary: The Business License Administration Manager is responsible for directing and coordinating the functions of the Business License Administration, Business License Compliance, and Specials teams. This role ensures exceptional customer service, efficient daily processing of payments, timely follow-up on delinquent accounts, and seamless communication with clients, taxpayers, and internal teams. The manager will also handle monthly reporting, direct communication with senior management, and oversee both internal staff coordination and client relations.
Key Duties and Responsibilities
* Collaborate with various departments, including Sales, IT, Client Relations, QA, and Operations, to coordinate taxpayer service functions and develop solutions aligned with business needs.
* Analyze and manage the impact of product enhancements and operational changes.
* Assist IT and QA teams in the development and improvement of systems and processes.
* Direct and coordinate the activities of the Revenue, Compliance, Specials, and Lockbox departments, focusing on revenue-oriented operations and maintaining excellent client services.
* Ensure the accurate and timely processing of revenue payments, documentation, and correspondence in account software, meeting all deadlines.
* Oversee the approval process for outbound letters and applications with clients.
* Maintain high standards in taxpayer support and service quality, responding promptly to taxpayer inquiries.
* Manage deadlines for invoicing, rate changes, and delinquency notices.
* Supervise and develop administrative support teams across Revenue, Compliance, and Lockbox departments.
* Perform other duties as assigned.
Education and Experience
* Associate’s degree (A.A.) or equivalent from a two-year college or technical school, or 5 years of related experience/training, or an equivalent combination of education and experience.
* Minimum of 5 years’ experience in an office environment with significant inbound/outbound phone responsibilities and heavy data entry (10-key).
* At least 3 years of customer service experience.
* Proficient in Microsoft Word, Excel, and Outlook.
* Thorough knowledge of the Alabama Taxpayer Bill of Rights and Alabama Business Tax requirements.
* Minimum of 5 years of management experience.
Knowledge, Skills, and Abilities
* Strong interpersonal skills and the ability to communicate effectively with customers and employees.
* Ability to proofread correspondence, detect and correct errors, and read/interpret documents such as tax ordinances, safety rules, and procedure manuals.
* Capable of preparing routine correspondence with minimal supervision.
* Proficiency in basic math computations and creating calculations in spreadsheets.
* Intermediate Excel skills and experience with Salesforce and call center environments are highly beneficial.
* Strong organizational and problem-solving abilities to handle routine and complex issues independently or with minimal guidance.
Work Environment
* Noise level in the work environment is moderate as the employee works in an office setting.
* Frequent use of the telephone and computer at an individual workstation.
* Occasionally moves around inside the office.
Physical Demands
* Must remain stationary for most of the day.
* Constant operation of office productivity tools, including computers and printers.
* Regular communication via telephone.
Avenu Summary
With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race,, ,, political affiliation, marital status, non-disqualifying physical handicap, and age.
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