Red Recruitment is recruiting an Evening Collections Handler in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients. They are looking for an Evening Collections Handler to join their team on a temporary basis, working evening hours. Ideally, you will have experience working with collections, debt management, or financial services. The hourly rate is £12.21 per hour. Benefits and Package for an Evening Collections Handler: * Salary: £12.21 per hour * Hours: Monday - Friday, 5pm - 9pm * Contract Type: Temporary * Location: Banbury * Start date: ASAP * Smart, Casual dress * Company events * Company pension * Referral programme * Transport links Key Responsibilities of an Evening Collections Handler: * Handling and resolving customer queries across multiple channels, including telephone, email, and webchat, ensuring a first contact resolution * Taking ownership of customer queries, ensuring they are escalated to the relevant departments when necessary, in order to provide timely responses within agreed Service Level Agreements * Recording all customer information on accounts, ensuring accuracy and compliance with company policies and procedures * Financial assistance: Support customers experiencing financial difficulties by providing appropriate solutions to help manage their accounts and finances. * Assessing customer account details to understand the delinquency status and identify potential collection strategies * Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts * Negotiating payment plans with customers to recover outstanding balances in a timely manner Key Skills and Experience of an Evening Collections Handler: * Previous Collections / Debt management experience is essential * You should possess excellent communication skills across various contact channels, ensuring effective engagement and support for customers in different situations * Having excellent interpersonal skills and the ability to build rapport is required * Experience working within Financial Services, Collections, or retail finance is preferred * Having an empathetic approach is required due to the nature of the calls * You should have a passion for helping customers If you are interested in this position and have the relevant skills and attributes required, please apply now! Red Recruitment (Business)