Supported Housing Officer
Coventry, West Midlands, United Kingdom
Responsibilities
* Manage voids in accordance with void and letting procedures, carry out referral assessments to determine eligibility, sign up new residents and carry out viewing, pre and post termination inspections and complete CORE returns
* Optimise income collection in accordance with income collection procedures, including affordability checks, payment plans, housing benefit provisional assessments for new claims and changes in circumstances
To follow the housing and tenancy management procedures to include :
* Complete tenancy inductions for all new residents and ensure residents understand their license agreement responsibilities
* Maintain regular contact with residents to ensure effective tenancy management and address any breaches of tenancy.
* Ensure all non-eligible rent and service charges are paid by residents and assist with completion of welfare benefits in a timely fashion to avoid arrears.
* Issue warnings in accordance with procedures and license management
* Record and follow reporting procedures regarding incidents including harassment, threat of violence or hate crimes.
* To work as part of team on a rota basis to deliver professional reception duties, including pro-active monitoring of CCTV, visitors and door entry system
* Work in partnership with all other relevant services to support residents holistically and sign post appropriately. To ensure positive, supportive and collaborative relationships develop with support providers
* Undertake any other duties commensurate with this post as reasonably requested by the Supported Housing Manager and Team Leader.
To fulfil the requirements of this role you will have experience, skills, and knowledge in the following areas:
* To understand and follow safeguarding procedures identifying and reporting safeguarding alerts where necessary to minimise the risk of abuse.
* Maintain records, written and electronic, provide outcome data, case studies and contribute information to reports as required.
* To carry out housing management inspections, complete health and safety assessments, follow fire evacuation plans and carry out regular testing of equipment and report defects and repairs.
* All work to be undertaken in line with the Group's policies and procedures, including Health & Safety, Customer Involvement, GDPR, Equality and Diversity and Safeguarding, plus comply with relevant codes of practise i.e. CCTV.
* Will be trained in first aid and hold fire marshal responsibilities
* Educated to GSCE Level Grade C - 4 or above or equivalent professional qualification, eg CIH level 3 and above.
* Enhanced DBS is mandatory.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people