🚀 Senior Manager – NHS Service Delivery Manager
📍 Hybrid (primarily remote, 1 day/week in London)
💷 £55,000 – £60,000
📄 Full-time, Permanent
✨ Lead Change. Improve Lives. Shape the Future of NHS Care.
Our client is a rapidly growing organisation dedicated to delivering safe, caring and effective health support to patients across the UK. With significant expansion underway, they are transforming how mental health assessments are delivered — and they’re looking for a driven leader to help shape the future. 💙
🎯 The Role
This newly created position places you at the centre of a high-impact NHS delivery service, ensuring patients move through assessment pathways smoothly, safely and without delay.
You’ll bring pace, structure and empathy to a complex and evolving service — leading multidisciplinary teams, resolving escalations and driving performance improvements that truly matter.
This is your chance to lead change, not just manage process.
🧩 What You’ll Be Responsible For
✔️ Full operational leadership of NHS assessment pathways
✔️ Service performance planning and delivery with internal and external stakeholders
✔️ Safeguarding and escalation oversight, including complaints and incidents
✔️ Data-driven improvement across patient journey and capacity management
✔️ Management, coaching and development of supervisors and operational teams
🌟 Who You Are
A confident and compassionate operator who’s comfortable balancing service performance with clinical governance.
You’ll succeed here if you:
• Have NHS or regulated healthcare operational experience
• Stay calm and pragmatic when navigating complexity
• Lead with empathy and accountability
• Love using data to solve problems and forecast demand
• Are passionate about improving patient experience ❤️
Experience working with Integrated Care Boards (ICBs) or NHS-funded pathways? Even better!
🎁 What’s In It For You
✨ A pivotal role shaping high-profile NHS services
🚀 Influence, autonomy and the ability to innovate
📈 A growing organisation with room to progress
🤝 A supportive, values-driven culture
🧠 Work that impacts thousands of lives
🔥 Ready to Lead Something That Matters?
If you’re motivated by purpose, challenge and real-world impact, this is the role for you.
👉 Apply now and help transform how patients access the care they deserve 🧡