Job title - Admin Assistant
Salary - £25,646.40
Hours - Full-time 40 hours p/week
Monday – Friday (8am – 5pm)
1:4 Saturday morning Reception duties (8am – 1pm) with TOIL
We have an exciting opportunity for an Admin Assistant to join the client care team at Wicstun Vets and assist with the day to day of our busy 24-hour hospital, and two branch surgeries.
Your role and responsibilities
You must be able to work as part of a team as well as independently in supporting our clients, patients, and clinical teams in our busy practices. This is a rewarding and challenging role that will require teamwork and dedication.
This is an exciting time to join Wicstun Vets - joining the support team will allow you to work within an exceptional team - ensuring our patients receive the best possible care.
Responsibilities (but not limited to):
* To work as part of a team as well as independently supporting our clients, patients, and clinical teams in our busy group.
* Answering telephones and diverting or taking messages ensuring prompt delivery and accurate details.
* Monitoring practice email and directing enquiries to the relevant department
* Accurately inputting patient data to the computer system as required
* Dealing with all general enquiries, explaining procedures in place and making new and follow up appointments.
* Advising clients of relevant charges, taking payments and providing receipts and invoices where applicable.
* Contact clients via phone, email, and written correspondence to chase overdue payments.
* Resolve billing issues or disputes professionally and compassionately
* Maintain accurate records of all communications with clients
* Holiday/sickness cover for the Client Care Team including reception duties
What kind of person you need to be:
* Experience in a veterinary administrative role is desirable
* Be highly organised and with the ability to prioritise along with problem solving skills
* Excellent communication skills including difficult conversations
* Experience of working under pressure
* Possess sound decision-making skills and ability to work under own initiative
* Have a professional, polite, assertive telephone manner
* Excellent written communication skills
Benefits:
* 5 weeks holiday + bank holidays
* Additional paid day off to celebrate your birthday
* Enhanced equal family leave
* Enhanced sickness policy
* Extensive learning and development programmes
* Progression opportunities
* Staff discount schemes
* Recruitment reward scheme
* Wellness package, including:
o Employee Assistance Programme (EAP)
o Gym membership discount
o Cycle2Work scheme
o Eye care vouchers
o Flu vaccine voucher
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates.
We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
Wicstun Vets- With an excellent support team in place, you’ll be able to concentrate on what you do best in a friendly and supportive practice.
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