Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager
Location: London
Department: Digital Operations
Salary: £60-70k + Benefits
Company Overview:
We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.
As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.
Key Responsibilities:
Team Leadership and Management:
* Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist.
* Allocate resources efficiently to ensure timely and successful project delivery.
* Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.
Operational Oversight:
* Oversee the daily operations of digital systems, applications, and infrastructure.
* Ensure high availability and performance of all IT services and applications.
* Implement and maintain monitoring systems to proactively identify and resolve issues.
Application Support:
* Manage application support activities to ensure the prompt resolution of incidents and service requests.
* Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
* Ensure all applications are updated, patched, and maintained in line with best practices.
Technical Project Management:
* Oversee the planning, execution, and delivery of technical projects.
* Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
* Facilitate communication and collaboration between project teams and stakeholders.
Cyber Security and Compliance:
* Ensure the implementation and adherence to cyber security policies and procedures.
* Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
* Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.
Quality Assurance:
* Oversee the end-to-end quality assurance process for all digital products and services.
* Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing.
* Ensure quality assurance processes are followed to maintain high standards.
Strategic Planning and Improvement:
* Develop and implement strategies to enhance digital operations and IT service delivery.
* Identify opportunities for process optimisation and efficiency gains.
Stakeholder Communication:
* Act as the primary point of contact for all digital operations-related matters.
* Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
* Facilitate effective communication between IT teams and business units.
Problem Solving and Incident Management:
* Manage and resolve high-priority incidents and critical issues.
* Conduct root cause analysis and implement corrective actions to prevent recurrence.
* Develop and maintain incident response plans and procedures.
Requirements:
* Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
* Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
* Excellent understanding of IT infrastructure, application support, and digital operations.
* Demonstrated experience in managing technical projects and ensuring successful delivery.
* In-depth knowledge of cyber security principles and compliance requirements.
* Strong understanding of quality assurance processes and methodologies.
* Exceptional problem-solving and analytical abilities.
* Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
* Familiarity with IT service management (ITSM) frameworks such as ITIL.
* Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.
What We Offer:
* Competitive salary and benefits package.
* A dynamic, collaborative work environment with opportunities for professional development and growth.
* A chance to lead and shape the future of digital operations