Up to £95,000 | Hybrid Working | London
About the Role
We're seeking a Senior Loans Agency Operations professional to join our client’s team in a Vice President capacity working 2 days a week in the office and 3 from home. This is an exceptional opportunity for a strategic Loan Operations professional to support the Director of Loan Agency Administration, driving operational excellence across Corporate Banking loan portfolios in London and MEA regions.
You'll play a pivotal leadership role in ensuring seamless day-to-day operations, managing a high-performing team, and driving continuous improvement initiatives to enhance processes, systems, and service delivery.
Key Responsibilities
Strategic Leadership & Team Management
* Support the Director of Loan Agency Administration in delivering strategic objectives for the function
* Supervise and develop a team, ensuring adherence to processes, procedures, and quality standards
* As a member of the Leadership Team, drive consistency in operating standards across Operations
* Take an active lead in the Operations change strategy, demonstrating commitment through delivery
* Promote an inclusive, collaborative culture that breaks down silos and enhances team performance
Operational Excellence & BAU Management
* Ensure effective running of day-to-day loan agency operations, identifying operational issues and mitigating risk
* Oversee timely and accurate processing of drawdowns, rollovers, repayments, prepayments, guarantee bookings, transfers, new deals, and fees as Agent
* Process primary and secondary trades with accuracy and efficiency
* Monitor the group email inbox and ensure swift resolution of queries
* Ensure nostro outstandings are tightly controlled and reconciled
* Report delayed items, disputed amounts, and provide updates on outstanding investigations to the Director
Stakeholder Management & Communication
* Liaise with front office, lenders, and borrowers to ensure relevant approvals are obtained
* Communicate effectively with customers, relationship managers, and participant banks to ensure agency facilities are handled in accordance with loan agreements
* Maintain robust links with internal teams and demonstrate proactive problem-solving
Process Improvement & Systems Enhancement
* Ensure adherence to key performance indicators and Quality Assurance standards
* Work closely with technology teams to establish required system enhancements
* Drive prioritisation and plan/manage change initiatives for the function
* Assist with projects and ad hoc tasks that advance the capabilities and scope of the team
* Contribute to departmental reporting and internal controls preparation
What We're Looking For
Essential Qualifications & Experience
* Demonstrable leadership experience in loan operations
* Detailed knowledge of loan products and comprehensive understanding of loan documentation
* Proven customer-centric career experience in banking or financial services
* Experience working as Loan Agent on syndicated facilities
Key Skills & Competencies
* Excellent organisational and time management abilities
* Outstanding communication skills for engaging with senior stakeholders
* Demonstrable ability to innovate, support change, and problem-solve effectively
* Collaborative nature with a track record of contributing to successful team performance
* Ability to work independently whilst maintaining robust team connections
* Proactive approach to identifying and resolving issues
* Strong proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams)
Leadership Qualities
* Proven ability to supervise teams and drive performance
* Strategic mindset with operational delivery focus
* Commitment to fostering an inclusive, high-performing culture
* Change management experience and ability to lead transformation initiatives
What We Offer
Competitive Package
* Salary up to £95,000
* Hybrid working arrangement – 2 days a week in office & 3 working from home.
* Leadership role within a global financial institution
* Opportunity to shape operational strategy and drive meaningful change
Professional Development
* Work alongside senior leadership in a strategic capacity
* Exposure to complex, high-value loan transactions across multiple jurisdictions
* Lead process improvement and technology enhancement initiatives
* Develop your leadership capabilities in a dynamic environment
Additional Information
Candidates must have the right to work in the UK without requiring sponsorship.