The City of Doncaster Council is a confident, ambitious organisation which puts improving the life of its residents at the centre of everything we do. You have a opportunity to be part of this in the role of HEART Manager.
The aim is to help Doncaster to become one of the most successful Boroughs in England, and to deliver a better future, with person centred outcomes for the people of Doncaster. The role will be integral to achieving some of these outcomes. It is the engine room supporting the leadership of the Council and Partnerships at a local, regional, and national level.
What are we looking for?
We are looking for a confident and dedicated professional individual who is passionate about making a difference to people’s lives, to the outcomes they aspire to achieve. To embrace changing the conventional service provision with a digital focus thus reducing budgetary pressures but enhancing technology to achieve better outcomes.
We are looking to recruit an individual who is enthusiastic, dynamic and have a 'can-do' attitude; people who are highly organised, creative while building excellent relationships with key partners, new & existing suppliers, and stakeholders.
About The Role
We are looking for a self-motivated individual to play a key role in the operational management of the Home Alarm Service (HEART) within Adults, Wellbeing & Culture Directorate but some work will also span across the whole organisation linked to our new Assistive Technology Library in line with agreed corporate priorities. The role will provide effective and high-quality customer service both with internal and external partners, people with lived experience, and our own staff group.
You will manage a team of HEART Installation Officers, Response Officers, and support service provision within the Home Alarm Call Centre. The role of a manager within the HEART team is wide with various amounts of different knowledge required for the smooth running of the service. We need to ensure the service is fully functional from a digital perspective as soon as possible and certainly prior to January 2027 when the whole of the telephone network with move to digital.
Ideally you would have experience in staff management, long with knowledge & usage of assistive technologies to support independence to enable people to remain in their homes for as long as it is possible.
Please note that the role will follow a rota which will cover 365 days per year, therefore working weekends, Christmas, New year, and other bank holidays as part of the rota pattern will be expected.
Applicants will commence at the starting bottom of the spinal point for that grade.
In return for your hard work and dedication, we can offer you the chance to be part of a great team dedicated to ensuring that all people in Doncaster thrive. You will also have access to a variety of attractive employee benefits including competitive leave entitlement, a generous local government pension scheme, a wide range of well-being support and development opportunities. You will also have access to a range of staff discount and benefits schemes. More information on the benefits available to you as a City of Doncaster Council employee can be found in the attached benefits book.
Please ensure you view the job summary and job profile as you will need to demonstrate in your application form how you meet the required criteria.
Shortlisting week commencing 1st September 2025 and interviews on the 10th September 2025.
For further details, or an informal chat, please contact: Jeannette Jones, HEART Team Manager (Home First), Tel: 01302 737550 email: jeannette.jones@doncaster.gov.uk
If you require support with completing the application or with interview skills in general, please contact the Advance team via email advanceemploymenthub@doncaster.gov.uk or visit their website www.advancedoncaster.co.uk for further details.
To apply please click the Apply Now link below.
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