We have an exciting opportunity for an Internal Account Manager to join our office team based in Gateshead.
Founded in 2001 with a unique philosophy of employee ownership, our company has grown from a greenfield start-up to become one of the leading businesses in our sector. We are proud to have received several industry awards, including:
* Top 50 Fastest Growing Companies in the Midlands
* Sunday Times Track 100 Fastest Profit Growth in the UK
* Packaging Company of the Year (2023)
Our success is driven by continuous investment in our people, technology, and innovation - with a turnover of £169m in 2024.
About the Team
As an Internal Account Manager, you will play a key role in supporting our sales operations and delivering exceptional service to our valued B2B customers. This position requires a proactive, organised individual with strong administrative skills and a customer-first mindset.
The role of Internal Account Manager:
In this role, you will be responsible for the following key areas:
* Providing high-level support to our Sales team
* Managing customer accounts and building strong client relationships
* Handling sales administration with precision and efficiency
* Supporting the full business cycle, from enquiry through to delivery
* Ensuring a seamless customer experience in a fast-paced, commercial environment
Key Skills and Essential Experience:
Essential requirements for the role:
* 2 year’s experience in a B2B Customer Service role
* Competent user of Microsoft Office functions
* Educated to A-Level Standard (or equivalent)
* Demonstrate strong mathematics and numeracy
The successful candidate will also have the following key skills:
* Be outgoing, positive and have excellent communication skills, particularly on the telephone
* Be a strong and accurate administrator
* Be commercially minded
* Be a flexible and supportive member of the team
* Manage a healthy workload and maintain focus and organisation
* Be able to understand and effectively follow company process and procedure
* Have a track record of customer service success and a desire to improve the customer experience
* Show a desire to learn about new and existing products
What you will get:
* Excellent competitive salary
* A good work/life balance. 8:00am to 5:00pm Monday to Friday
* Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays.
* After 6 months:
o Life insurance
o Company pension scheme
o Cycle to Work scheme
o Optional private healthcare scheme
* The option to become a shareholder in the business after 6 months employment
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