Are you ready to launch your career in IT support?\nJoin a thriving Managed Service Provider (MSP) and become part of a skilled team that helps businesses stay connected, secure, and supported every day.\n\n\nMear Technology was established in 2011 to service the needs of Scotlands thriving small and medium businesses, providing solid advice based on sound technical knowledge and experience. Mear Technology provides a full cycle of IT services including consultancy, supply, installation, configuration, monitoring and support.\n\n\nOverview:\nAs an apprentice you will be based alongside the Helpdesk team, supporting with 1st line IT support for customers gaining hands-on, in-office experience. \n\n\nThis is a 24-month fixed term contract where the successful applicant will work towards a SCQF Level 6 IT Support diploma with GP Strategies over 12-months. \n\n\n\uD83D\uDCB0 Salary: £16,000 - £22,000 per annum (DOE)\n\nâ³ Working hours: Monday to Friday 9:00 - 17.30, 37.5hrs per week\n\n\uD83D\uDCCD Location: On-site role based with Helpdesk team\n\n\nBenefits:\nâ¢\t28 daysâ holiday\nâ¢\tCompany Pension\nâ¢\tDiscount on hardware software.\nâ¢\tAssistance in achieving certifications and qualifications.\nâ¢\tA fully funded training program to help you achieve your qualifications.\nâ¢\tPERKS for Works Perks is an unbeatable range of benefits, discounts and deals \no\tExclusive discounts and rewards at over 30,000 brands\no\tEnjoy up to 44% off cinema tickets\no\tSave up to 15% off at 80 high street retailers\no\tEarn âWOWPointsâ as you shop, then spend them like cash\no\tShare deals and discounts with up to 10 of your friends and family\n\n\n\uD83C\uDF1F Sound Like You?\nIf you're passionate about tech, eager to learn, and looking for a long-term opportunity to grow in the IT industry â weâd love to hear from you.\n As a IT Support Apprentice, you'll get a deep dive into the world of IT support while earning industry qualifications. Youâll:\nâ¢\tDeliver first-line technical support to a wide range of business clients\nâ¢\tTroubleshoot issues on Windows and macOS environments\nâ¢\tUse our internal tools to diagnose problems and carry out maintenance routines\nâ¢\tLearn to spot and suggest potential upsell opportunities\nâ¢\tHelp prepare and deliver hardware to client sites\nâ¢\tCommunicate clearly and professionally with users at all levels\nâ¢\tAdapt to a variety of real-world support scenarios in a fast-paced environment\n\nOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. Weâre not expecting years of experience â just the right mindset, a keen interest in IT, and a real willingness to learn. We're looking for someone who genuinely enjoys helping others and solving problems â even when things get tricky. If you're the kind of person who stays calm under pressure, listens first, and wants to make tech feel simple and approachable, this could be your perfect starting point.\n\n\nâ You must have:\nâ¢\tA full UK/EU driving licence\nâ¢\tNational 5s at grades AâC in English and Maths (or equivalent).\nâ¢\tA friendly, professional approach with great communication skills\nâ¢\tBe friendly, a good listener, and comfortable speaking to people from all walks of life\nâ¢\tBe dependable and take pride in doing things the right way\n\n\n\uD83C\uDFAF Bonus points if you:\nâ¢\tEnjoy tinkering with tech or have an interest in coding/scripting\nâ¢\tAsk thoughtful questions and bring positive energy\nâ¢\tAre keen to grow and take on new challenges\nâ¢\tHave a good eye for detail and love solving problems\nâ¢\tAre curious, open to feedback, and not afraid to ask questions\n