Description & Requirements
WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to more fiber-based packaging forward.
This role is primarily about supporting our customers in the United Kingdom and occasionally overseas and ensuring that their Westrock high speed packaging machines are maintained in excellent condition and run at > 98% efficiency.
The Field Service Technician is responsible for the safety, installation, commissioning, maintenance, and repair of WestRock packaging equipment in use at our customer's sites.
They ensure that we always work safety and are actively involved in the continuous improvement of our work practices as well as implementing projects.
This is a role where you are encouraged to grow your knowledge and experience and become an active member of our Westrock Europe Field Service Team. As part of our global “One Westrock” strategy we “innovate boldly” and “package sustainably” you could be a part of that.
How you will impact WestRock:
1. Ensuring the safe operation and maintenance of Westrock machines
2. Installation, commissioning, and customer acceptance of new machines
3. Proactively monitoring machine performance and intervening to ensure maximum efficiency
4. Proactively managing scheduled maintenance of machines entrusted to you (actively looking for and resolving problems before they become issues for our customers)
5. Assessing machine mechanical wear and conducting the planned replacement worn components
6. Improve the knowledge and skills of customer operators and maintainers and creating Standard Operating Procedures (SOPs) where needed.
7. Actively involved with the team to improve our own work practices
8. Troubleshooting electrical and mechanical faults and quickly escalating to colleagues when required
9. Ensuring that the correct tools, spare parts and consumables are available
10. Input to the continuous improvement of WestRock’s machine design
What you will need to succeed:
11. Ideally 3 to 5 years’ experience of installing, maintaining, and repairing electro-mechanical machinery
12. Knowledge and practical experience of PLCs and Mechatronic systems
13. Independent, customer-oriented way of working
14. Performance-oriented thinking and acting
15. Willingness to challenge “we have always done it like this” thinking
16. Willingness to travel
17. Language: very good English (Another European language is a plus)
18. Project management experience is a plus
19. LEAN and Six Sigma experience is a plus
20. Continuous improvement experience is a plus
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.