People's Partnership - HQ
Description
Our Customer Services team is the heart of People’s Pension, ensuring our customers receive excellent service and technical support. You will provide tailored responses to meet customer needs throughout their relationship with us. You’ll support the team and collaborate with colleagues to meet our compliance and service standards, achieving our service level agreements.
Key Responsibilities:
1. Managing a broad range of customer queries and requests across various products and processes, ensuring professional and helpful service through effective communication.
2. Using active listening skills and attention to detail in written communications to understand and support customers, maintaining service standards.
3. Supporting colleagues daily to resolve queries, build knowledge and confidence, and achieve quality and compliance standards.
4. Building and maintaining relationships with internal and external customers and third parties.
5. Maintaining detailed knowledge of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA, and other relevant rules to ensure adherence and minimize risks.
What is required?
* Good knowledge of Workplace Pensions, The People’s Pension, Master trusts, and the regulatory requirements of Automatic Enrolment.
* Experience in pensions communications and DC pensions.
* Proficiency with office systems.
* Passed internal Auto Enrolment exam.
Perks
We value our people and offer an award-winning pension, healthcare cover, onsite gym, access to a personal trainer, and occasional massages. Our subsidised restaurant provides a place to refuel. Discover more about People's Partnership's employee benefits and our training programmes designed to support your career development.
#J-18808-Ljbffr