Service Management Consultant / Architect - SC Cleared - Outside IR35
Service Management Consultant / Architect - SC Cleared - Outside IR35
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Direct message the job poster from SR2 | Socially Responsible Recruitment | Certified B Corporation
Working with Central Government for a Better Britain | Women Rock Ambassador
Role Title: ITIL Service Management Consultant / Service Architect
Role Purpose:
To design, implement, and improve IT service management capabilities aligned with the ITIL 4 framework, ensuring services are fit-for-purpose, scalable, and aligned with business needs (Product-centric model).
Key Responsibilities (subject to change - dependent on client requirements / priorities):
* Design and architect an end-to-end IT service operating model, enabling a product-centric organisation.
* Consult with stakeholders to assess, improve, and implement ITIL-aligned practices.
* Conduct maturity assessments and gap analyses against ITIL practices and define roadmaps for improvement.
* Advise on metrics and reporting to measure service performance, customer satisfaction, and compliance.
* Support the continual improvement of ITSM tooling (e.g. ServiceNow) in line with ITIL best practices.
* Support organisational change and user adoption through stakeholder engagement and communication.
Required Skills & Experience:
* Strong knowledge of ITIL v4 (or v3) with relevant certification(s)
* Proven experience in designing or improving service management capabilities
* Solid understanding of ITSM tooling (e.g. ServiceNow, Remedy, Jira Service Management)
* Experience working with product teams
* Strong documentation, communication, and stakeholder engagement skills
* Ability to create operating models, service designs, process flows, and governance structures
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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