Temporary Customer Care Advisor - 6 Month Contract 🌟
📍 Dunfermline | Hybrid Working (3 Office / 2 Home Days)
💰 £25,000 per annum
🕒 Mon-Fri 8:30am-5:00pm | Early Finish Fridays!
Got a big personality and a passion for people?
If you're the kind of person who lights up a room, loves a good challenge, and thrives on making others feel heard and supported-this is your moment! We're on the hunt for someone who brings energy, empathy, and a whole lot of heart to every customer interaction. And if you love solving problems and turning complaints into compliments then this is the perfect opportunity for you!
Join our client's incredible team who specialise in providing high-touch support to customers who've recently moved into their new homes. We're looking for someone who can confidently handle queries and issues with empathy, professionalism, and a smile-even when things get a little heated.
🔍 What You'll Be Doing:
Be the first point of contact for post-move-in customer queries and complaints.
Take ownership of issues from initial contact through to fault resolution.
Deliver a warm, supportive experience that reflects their commitment to customer satisfaction.
Navigate multiple internal systems (including Dynamics) with ease and accuracy.
Collaborate with internal teams to ensure timely and effective solutions.💡 What We're Looking For:
A positive, resilient personality with a natural flair for communication.
Experience in handling irate or distressed customers with confidence and care.
Strong problem-solving skills and a proactive approach.
Ability to quickly learn and work across multiple systems.
A team player who's ready to jump in and make a difference.🎁 What You'll Get:
A supportive team environment where your voice is heard.
Hybrid working after training (3 days in office, 2 days from home).
Early finish Fridays to kickstart your weekend.
A competitive salary of £25,000.
The chance to make a real impact in people's lives during a key moment.Hit 'Apply Now' or send your CV to (url removed)
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