Job Overview
As part of our succession-planning programme we are offering an ambitious Assistant Technical Manager a structured 12-month career progression path, to develop into a senior leadership role as our Technical Manager. We are a respected player with high quality medical technology equipment designed to help elderly and disabled people live independently, staying safe and in control of their health and well-being.
Compensation & Benefits
* Basic Salary: £45,000 - £50,000
* Company Car
* Discretionary Bonus
* 23 days Annual Holiday (26 days after 3 years of service)
* Contributory Pension (5% Company)
* Cash Health Care Plan with discounts on dental, optical, and more
* Life Assurance x3
* Employee Discount Scheme and Employee Assistance Programme
* Enhanced Sick Pay
Location & Travel
Home-based with nationwide coverage, travelling 2-3 days per week to customers' sites – occasional overnight stays may be required. Commute locations include Aylesbury, Leicester, Nottingham, Northampton, Birmingham, Cambridge, Milton Keynes, Luton, Letchworth, St. Albans.
Job Description
* Develop a 3-year rolling new product roadmap in conjunction with 3rd party strategic partners.
* Collaborate with product development teams to innovate, develop and launch new products, installations, and implement technical updates, training sessions, and advice to senior leadership.
* Deliver support for IP and Telecare devices to internal & external customers.
* Monitor and resolve telecare equipment issues raised by customer services and clients.
* Become the TEC product expert – a true technically savvy product champion.
* Diagnose and resolve connectivity and database configuration issues for monitoring platforms.
* Create and analyse telecare fault reports digitally, ensuring prompt resolution.
Person Specification
We are interested in receiving applications from professionals who possess strong technical radio frequency (RF) skills gained within an electronics environment. Your sector experience could come from any of the following industries: Telecare, Tech Enabled Care, Avionics, Aerospace, Defence, Telecommunications, NHS, MOD, or MedTech.
* A recognised technical educational qualification, with proficiency in Microsoft Office tools: Word, Excel and PowerPoint.
* Strong troubleshooting skills using PC and / or Laptop-based solutions and test equipment.
* Knowledge of IP and telecoms.
* Confident communicator with the ability to deliver pre and post-sales presentations to diverse audiences.
* Customer-focused, excelling in first-line support, with exceptional accuracy and attention to detail.
Our Company
We are at the forefront of medical technology innovation, providing innovative solutions in telecare, Technology Enabled Care, telehealth, remote monitoring, Assistive Technology Monitoring, and much more. As an award-winning and trusted supplier of high-quality solutions used within Local Authorities, Housing Associations, Assisted Living, hospitals, hospices, Residential and Care Homes, and within patients' own homes.
Culturally, we are a progressive and growing SME, backed by a stable, open-minded, and forward-thinking senior management team.
Prospects
A structured 12-month career progression path, to develop you to a senior leadership role as our Technical Manager.
Interested?
Please click apply. You will receive an acknowledgement of your application.
Equity, Diversity & Inclusion
Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.
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