Company Overview
ProDoor UK Ltd is a leading provider in the building and perimeter service industry, dedicated to delivering exceptional service that surpasses larger competitors. With a commitment to quality products and personalized customer care, we serve high-profile clients across the UK.
Summary
We are seeking a Customer Service Advisor based in our Chertsey office to join our dynamic team. This role is vital in ensuring our clients receive top-notch service and support, aligning with our mission to provide professional and personalized solutions.
The Customer Service Advisor is the first point of contact for customers, providing support, resolving issues, and ensuring a positive experience with the company's services. This role requires excellent communication skills, a problem-solving mindset, and a strong focus on customer satisfaction in a fast-paced office.
Working hours will be Monday- Friday 9am – 5pm with 1/2 hour for lunch.
Salary – up to £32,000
Holidays – 22 days per annum, increasing with service + Birthday + Bank Holidays
Experience & Expertise
· Strong customer service skills and ability to build and maintain excellent customer relationships
· Experienced in handling customer complaints
· Previous experience within a customer service role
· Administration experience in an office environment
· Highly organized
· IT literate
· Friendly, confident and warm telephone manner
· Capable of planning time, prioritizing, and managing own workload in a busy environment
· Able to professionally handle customers' expectations in a timely manner and confidently handle difficult situations
Personal Profile
· Excellent verbal and written communication skills
· Confident and outgoing personality
· Positive attitude, patience, and empathy when dealing with customers
· Ability to work autonomously and as part of a team
· Strong work ethic
· Excellent time management and organization skills
· Embraces change with agility and adaptation
· Excellent attention to detail
· Strong problem-solving skills
· Able to work well under pressure and cope with difficult situations
· A proactive approach to improving processes and customer satisfaction.
Role & Responsibilities
· Answer incoming calls and emails promptly, confidently dealing with all enquiries
· Direct telephone calls & emails to the appropriate team member
· Confidently and swiftly deal with customer escalations and handle customer complaints in a timely manner in accordance with the company's complaint procedure
· Identify and escalate priority issues to a manager
· Chase customers for purchase orders including uplifts and aborted visit purchase orders
· Follow up on quotes and general correspondence
· Update company CRM system ensuring customer records are accurate and up to date
· Send customers copies of work sheets
· Provide customers with regular job updates
· Work collaboratively with other departments to resolve customer issues
· Liaise with Engineers – providing information & answering any queries
· Update and maintain customer asset lists
· Update and maintain customer online portals
· Follow up with customers to ensure their issues are resolved and they are satisfied
· Assist colleagues additionally within reason, as required
· Participate in training and development to stay updated on health and safety, company services and procedures
If you are passionate about delivering exceptional customer service and want to be part of a growing company that values your contributions, we invite you to apply today
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:
* Casual dress
* Company pension
* Cycle to work scheme
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
Work Location: In person