1. Make an immediate impact in a reputable housing organisation.
2. Hybrid working in central London with competitive pay.
About Our Client
Our client is a well-established housing association based in London, known for delivering high-quality services to residents and maintaining a strong commitment to customer satisfaction and regulatory compliance.
Job Description
3. Take ownership of complaints from start to closure, ensuring customers are kept informed.
4. Investigate Stage 1 complaints with a resolution-focused approach; Stage 2 experience is highly desirable.
5. Deliver excellent customer service via written correspondence, telephone, and face-to-face interactions.
6. Project manage high-quality responses and ensure timely resolution.
7. Prepare comprehensive documentation for Stage 2 reviews and provide expert guidance.
8. Draft high-level written responses aligned with regulatory standards.
9. Process and issue compensation payments accurately.
The Successful Applicant
A successful Complaints Investigator should have:
10. Proven experience in housing, particularly in handling Stage 1 complaints.
11. Experience with Stage 2 complaints is a strong advantage.
12. Able to work independently and hit the ground running with minimal training.
13. Strong written and verbal communication skills.
14. Highly organised, empathetic, and resolution-focused.
What's on Offer
15. Competitive hourly rate of £22
16. Opportunity to work with a leading housing provider
17. Hybrid working model (Wednesdays and Thursdays on-site)
18. Immediate start for the right candidate
If you're ready to make a positive impact as a Complaints Investigator, apply today to join this rewarding role in London.