Business Partnerships & Engagement Manager
Salary: £40,000 – £45,000
Location: East Grinstead (Hybrid, 2–3 days in the office)
Sector: Employee Benefits / Professional Services
Employment Type: Full-time, Permanent
Are you an experienced relationship-builder who thrives in a client-facing, partnership-led role? This is a fantastic opportunity for a highly organised and commercially aware Business Partnerships & Engagement Manager to join a growing professional services business. This role focuses on strengthening relationships with benefit providers, corporate partners, and strategic introducers across services including Wills, LPAs, and Mortgage offerings.
This isn’t a hard-sales or commission-driven environment — it’s a senior engagement position suited to someone who builds trust, strengthens long-term partnerships, and drives opportunities through proactive communication and intelligent follow-up.
Key Responsibilities Partnership & Relationship Management
Develop and manage long-term relationships with benefit providers, corporate clients, and strategic partners.
Act as the main point of contact for key benefit providers, ensuring clear communication and strong alignment.
Provide partners with up-to-date materials, training, and information to support service promotion.
Maintain consistent touchpoints through regular meetings, reviews, and check-ins.Outreach & Follow-Up
Lead outreach and follow-up activity after events, referrals, introductions, and marketing campaigns.
Ensure all contacts and leads from industry events (e.g., REBA, Employee Benefits Live) are logged, tracked, and nurtured.
Draft and manage high-quality follow-up emails and outreach sequences.
Respond promptly to inbound enquiries and coordinate effective next steps.
Maintain a detailed and accurate CRM record to ensure no opportunity is missed.Client Onboarding & Implementation
Support corporate clients during onboarding and implementation across all services.
Ensure timelines, expectations, and communications are managed professionally.
Identify challenges early and work with internal teams to ensure a smooth launch.
Coordinate with Account Managers on launch planning, webinars, and roadshows.Business Development & Growth Enablement
Represent the organisation at industry events, conferences, and networking forums.
Nurture warm leads and interest generated through events, referrals, and campaigns.
Identify opportunities for partnership expansion and deeper client engagement.
Provide market insight to support product development and marketing strategy.Account Management & Client Success
Conduct partnership and account reviews to ensure satisfaction and performance.
Identify areas for improvement and suggest enhancements to strengthen relationships.
Work cross-functionally to ensure clients receive an outstanding service experience.
Produce reports and analysis on outreach, engagement, and partnership activity.Internal Collaboration & Reporting
Work closely with Sales & Marketing to support campaigns and shared objectives.
Report regularly to senior leadership on partnership health, pipeline progress, and upcoming opportunities.
Contribute ideas, insights, and outcomes during internal meetings.Required Skills & Attributes
Excellent written communication skills, especially for outreach and follow-ups
Strong relationship-building skills with senior stakeholders
Highly professional with confident presentation and verbal communication abilities
Strategic thinker with a client-centric approach
Exceptional organisational skills and ability to manage multiple priorities
Comfortable leading client meetings and external presentations
Commercial awareness and understanding of the employee benefits ecosystem
Proactive, dependable, and highly responsive
Strong CRM usage and data accuracy
Ability to manage large volumes of communication efficientlyDesired Experience
Previous experience in partnerships, engagement, account management, or client relationship roles
Experience managing outreach workflows or lead pipelines
Background in employee benefits, financial services, or professional services
Experience onboarding or implementing corporate benefit programmes
Knowledge of B2B client engagement and event follow-up strategies
Degree in Business, Marketing, Communications, or similar (preferred)Location & Working Pattern Hybrid role requiring 2–3 days per week at the East Grinstead office, with flexibility to work from home and regular travel to the London office and client sites when needed.
Why This Role Matters This position plays a central role in the ongoing growth and success of the organisation’s partnership network. If you enjoy communication, relationship-building, and ensuring every lead and opportunity is followed through with care, this is a role where you can have real impact