Pinnacle Group is seeking an experienced, hands-on Security Duty Manager to join our B2B Soft FM Team at our client's prestigious site in Deeside, CH5. You will assist the site manager with our Soft Services Contract, primarily managing the Security department while supporting other onsite operations such as cleaning and catering in an efficient, organized, and innovative manner.
Your responsibilities include maintaining accurate business activity records, ensuring financial controls and SLA compliance, and managing people in your area. You will be the first point of contact for client queries in the absence of the Contract Manager.
Key Responsibilities:
1. Manage security staff rotas, covering sickness and holiday leave.
2. Produce regular reports and provide site-specific information to the Contract Manager.
3. Ensure AIs & SOPs are current.
4. Oversee and ensure effective on-site inductions, training, and record keeping.
5. Audit soft services and report in line with contract requirements.
6. Assist in maintaining systems, procedures, and standards for smooth service delivery, including working weekends, evenings, or nights if needed.
7. Support the development and maintenance of operational systems and procedures.
8. Demonstrate flexibility and challenge established practices.
We seek candidates who align with our values of Trust, Respect, Involve, Challenge, and Deliver Excellence, and who are committed to maintaining client and community confidence.
Minimum Requirements:
* Valid SIA Badge - SG or DS Licence
* Valid UK Manual Driving License
* First Aid qualification
* Effective organizational skills and ability to develop operational teams
* Understanding of H&S, Environment, and QA procedures
* Ability to support budget management
* Full 5-year work history, Disability Confident
Pinnacle Group is committed to inclusivity and offers an inclusive culture with opportunities for career development. Benefits include flexible working, employee assistance, personal development plans, and statutory benefits.
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