The Role
As a Sales Assistant you’ll support your store team with driving sales performance and the day‑day running of the store, delivering exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
* Drive store performance by maximising sales opportunities and supporting the team to meet and exceed targets through KPI delivery.
* Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
* Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
* Sell the story, not the discount, demonstrating and sharing a passion for product through an in‑depth knowledge of the range.
* Taking ownership of wine knowledge, constantly learning about products to support a WSET qualification and confidence in selling.
* Take accountability and pride for the physical appearance and maintenance of the store, both internally and externally.
* Involved in all operational tasks required for the day‑day running of a Majestic Wine store – including delivering wine, merchandising stock deliveries and calling valued customers to drive sales opportunities.
* Continue to identify opportunities to improve operational efficiency and feed ideas back to the wider team for implementation.
* Remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
* Be an example of Majestic’s Ways of Working and provide support for more junior team members, feeding back to the Store Manager as appropriate.
* As a key holder, understand opening and closing compliance and be confident to operate the store independently.
Key Skills & Knowledge Required
* Excellent time‑management, delegation and problem‑solving skills.
* Demonstrate ability to deliver exceptional customer experience and service to every customer.
* Self‑motivated, able to thrive when working alone and as part of a team.
* A can‑do attitude with a passion for seeing problems through to solutions.
* Adaptable and resilient to meet the ever‑changing demands of the business.
* Excellent communication and time‑management skills.
* Wine knowledge beneficial but passion to learn more is essential to pass level 2 WSET qualification.
* Hold a full UK manual‑transmission driving licence for at least 12 months with no more than 6 penalty points.
Benefits
* Competitive salary.
* Up to 20 % staff discount.
* Career development opportunities – nurturing internal talent with training schemes.
* Uniform provided.
* Access to Retail Trust: retail rewards with immediate savings on discount e‑vouchers, discounted reloadable shopping cards, gift vouchers, discounts up to 30 %, free counselling and support phone line.
Job Specifics
* Contract: permanent.
* Hours: 40 hours per week, including evenings and weekends.
* Driving is a key part of the role; candidates must have a full UK manual driving licence held for at least 12 months.
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