Our Transaction Services team are looking for High Value Cash Associates to join our ever growing team here at Harrods. As a High Value Cash Associate you will be responsible for providing support to the Harrods business in addressing all transaction related queries along with supporting our retail teams in resolving all high value cash transaction queries. You will use your customer service skills to offer world class service to all internal stakeholders and external customers on a daily basis.
In this role you will be responsible for attending to high value cash transactions, as well as conduct the required business processes to finalise customer transactions whilst providing the required customer due diligence. This includes the management and process of payments made to Harrods via bank transfer. This role is a blend of customer facing and office based responsibilities. As a High Value Cash Associate you will support the Harrods Retail teams by providing expert advice, guidance and coaching both over the phone and in‑person. Ensure the correct processes and procedures are followed for transactions to be completed successfully. This is a on‑site role requiring presence in Knightsbridge five days per week and includes evening and weekend work.
Key Responsibilities & Qualifications
* Attend to high value cash transactions and process related business procedures.
* Conduct required customer due diligence and manage payments via bank transfer.
* Provide expert advice, guidance and coaching to Harrods Retail teams over the phone and in‑person.
* Ensure correct processes and procedures are followed for successful transaction completion.
* Perform duties effectively with minimum supervision and adapt to changing priorities.
* Handle difficult conversations with customers.
* Good knowledge of Anti‑Money Laundering legislation.
* Strong computer literacy (Microsoft Office).
* Excellent customer service focus for internal and external parties.
* Be fluent in Arabic and able to translate to customers both verbally and in writing.
* Be able to keep the customer retail experience at the forefront of decision making.
* Excellent time‑management and flexibility.
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Company Culture & Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
Benefits
In return, you'll enjoy a package that includes a competitive salary package plus commission, a company pension, 22 days' holiday, and your birthday off, up to 33% in‑store discount (including across our restaurants) and a season ticket loan.
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