IT Helpdesk - First Line Support (3-Month Contract)
Location: Basingstoke
Contract Length: 3 Months
Agency Advertised Role
We are currently recruiting for a First Line Support Technician to join a busy IT Helpdesk team on a 3-month contract based in Basingstoke.
Key Responsibilities:
Serve as the first point of contact for IT-related queries via phone, email, and ticketing system
Log, diagnose, and resolve technical issues or escalate to second-line support when necessary
Provide support for hardware, software, and basic networking issues
Deliver excellent customer service and ensure timely resolution of incidents
Requirements:
Previous experience in a first-line IT support or helpdesk role
Strong communication and problem-solving skills
Familiarity with Windows OS, Office 365, and basic networking principles
Ability to work independently and manage multiple tasks effectively
What's on Offer:
Immediate start
Opportunity to gain experience in a fast-paced IT environment
Supportive team and structured onboardingOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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