Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training, and alternative working arrangements will be available to support you with your incident role.
Job Description
Do you want to work for an organisation that values difference and includes everyone? Then the Environment Agency is the organisation for you. We are fully committed to being an inclusive employer and ensuring equal opportunities for everyone. We welcome flexible working patterns for all our vacancies, including job share.
The Regulatory Officer role sits within the International Waste Shipments – Compliance team, part of Waste Markets and Shipments, in the Environmental Markets and Enforcement arm within the EA. We are a national team with officers based across England, ensuring a consistent regulatory approach.
Our department ensures companies dispose of waste correctly by enforcing government regulations – “right waste, right place”. You will play a key role in planning, monitoring and delivering compliance and enforcement activity within your area of waste regulation, helping to drive a circular economy. The role involves internal collaboration and external engagement with businesses, partners and stakeholders. Find out more about our wider team here: https://www.youtube.com/watch?v=zJ7fCgRW5SM
As a Regulatory Officer, you will:
* Guide, advise and support team members on policies and practices
* Build and develop relationships with customers and stakeholders
* Answer technical queries, interpret issues and develop solutions
* Collate,analyse and use complex data to support evidence‑based decisions
* Handle confidential and sensitive information in line with data protection requirements
* Contribute to improving processes,procedures and operational instructions
* Undertake audit and enforcement work, both field‑based and desk‑based
Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training, and alternative working arrangements will be available to support you with your incident role.
The team
We are a supportive and inclusive department that encourages our teams’ health, safety, wellbeing, and development. We aim to improve the quality of recycling and ensure waste entering and leaving the country is handled appropriately for recycling and recovery. We help to protect and improve the environment by regulating industry, ensuring compliance, and eliminating illegal activities. Key areas we regulate are: Packaging Waste, Waste Electrical and Electronic Equipment, Batteries and International Waste Shipments.
Experience/skills Required
* Excellent customer service skills and the ability to build and maintain relationships with internal and external customers.
* Answer customer queries, convey technical information and solve problems.
* Excellent written and verbal communication skills with innovation to embrace virtual communication technology.
* Organisation, time management and planning skills to deliver a varied workload with conflicting deadlines. Flexibility and adaptable to change.
* Competent use of Microsoft Office and Excel.
* Confidence in handing large quantities of data and sound attention to detail.
* Enthusiastic about working collaboratively towards common goals.
* May be required to handle difficult/confrontational conversations.
* Excellent influencing skills, success in developing good relations in complex environments.
* Experience of producing accurate reports; collation, analysis and interpretation of data.
Contact and additional information
We offer a competitive benefits package, including a strong pension scheme, competitive salary, flexible working, and 25 days’ annual leave plus bank holidays (pro rata). Further details are in the candidate pack.
Interviews for the role will take place in-person within the region, with dates confirmed nearer the time.
You will need to be comfortable working in a dispersed team. The EA uses a hybrid model combining office and home working. Travel within your area for daily duties, training and meetings is expected, with occasional overnight stays. A full driving licence is essential. Recruitment outcomes may be used for future vacancies within six months.
If you have any further questions or concerns please contact james.hunt1@environment‑agency.gov.uk or Mark.Bowhay@environment-agency.gov.uk
Competence 1
Focuses on Customers and Partners
Description
Addresses the needs of internal and external customers, provides rapid and effective responses.
Describe a time when you have provided good customer service to an internal or external customer.
Competence 2
Focuses on Efficiency, Innovation and Quality
Description
Identify inefficiencies, improve processes and use resources wisely, taking ownership to deliver measurable, high‑quality results on time. Communicate effectively by explaining changes clearly, gaining buy‑in and ensuring information is shared in a way that supports understanding and successful delivery.
Give an example of when you identified an opportunity to work more efficiently. What steps did you take and what was the outcome?
Competence 3
Communicates Effectively
Description
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.
Please give us an example of when you have communicated complex information and how you tailored your communication style to a specific individual or situation.
Competence 4
Manages Self
Description
Has full awareness of own strengths, weaknesses, impact and approach. Effectively organises self and takes personal responsibility for own role in the Environment Agency.
Tell us about a time when you have had to manage multiple demands with tight deadlines in order to achieve your goal or goals.
Role specific license requirements
Full UK Driving License
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls. Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the Civil Service Careers website. Please review for more information on appropriate and inappropriate use. #J-18808-Ljbffr