Overview
Location: London
Contract Type: Permanent
Job Type: Full-Time
Salary: Competitive
About Us: Franke Coffee Systems UK Ltd. is a leading company in the coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
Job Summary
We’re looking for a Service Engineer based in the following locations: North London and South London. The Service Engineer will be responsible for the technical support of our customers and the resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are dealt with in a timely manner. Any issues with van stock or training needs should be reported back to the Head of Field Service.
Key Responsibilities
* Ensure agreed Franke UK Technical Standards and Processes are adhered to
* On-call weekend rota for engineer technical assistance and reactive calls (1 every 4 weekends)
* Identify technical skills gaps
* Identify customer skills gaps
* Manage stock levels
* Manage customer relations at a site level
* Keep up to date with all company admin and courses
* Highlight issues where Account Support is required due to ongoing customer issues
Requirements
* Ability to demonstrate an understanding and experience in the remit of the Field Engineer role
* Minimum 2 years experience working in the coffee machine or vending industry
* Competent using phone and laptop
* Excellent communications skills
* Personal integrity
* Analysing and prioritising skills
* Understand when to inform and when to escalate issues
* Any other ad hoc duties and responsibilities that arise on a day-to-day basis or over a period of time that falls in the remit of the role
Why Join Us
* Opportunity to work in a collaborative and innovative environment
* Professional growth and development opportunities
* Competitive salary and benefits package
* Be part of a company committed to excellence and innovation
* 25 days of holidays
* Private healthcare for you, with the option to add partner and children
* Life Insurance
* Income Protection
* Cycle to Work Scheme
* EV Car Salary Sacrifice scheme
Experience in the following areas may also be relevant: Vending Machine Technician, Coffee Machine Engineer, Coffee Machine Technician, Field Service Engineer, Installations Engineer, Mechanical Engineer, Electrical Engineer, Refrigeration Engineering, etc.
REF-223 374
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