General Manager Mercure Dartford Brands Hatch Hotel & Spa
Location: Kent
Role Overview
We are seeking a visionary and commercially astute General Manager to lead this dynamic property. The role demands a leader who can drive performance across all departments, elevate guest experience and deliver commercial results. With a unique blend of corporate leisure and event business this is an opportunity to shape a standout hospitality destination.
Key Responsibilities
* Oversee daily operations across all departments
* Ensure the property is maintained to the highest standards in line with our 4-star positioning
* Implement and monitor service protocols that consistently exceed guest expectations
* Champion guest experience culture personally engaging with guests and clients and resolving escalated service issues in a timely manner
* Curate seasonal events and experiences that showcase the Hotel and drive incremental revenue
Commercial Experience
* Lead budgeting, forecasting and cost control to maximise profitability
* Analyse performance metrics and implement strategies to improve REVPAR, ADR and occupancy
* Partner with Sales & Revenue functions to promote the hotel Leisure club M&E across leisure, corporate and event segments
* Build strong relationships with local businesses, BIDs, suppliers and community stakeholders
People Leadership
* Recruit, train and inspire a high-performing team with a culture of accountability
* Conduct weekly HOD meetings to align departmental KPIs
Skills & Experience
* Proven success as a General Manager or senior leader in a 4-star property
* Strong financial acumen with expertise in budgeting, forecasting and P&L management
* Exceptional leadership, communication and interpersonal skills
* Ability to balance strategic vision with hands‑on operational oversight
Qualifications & Experience
* Degree in Hospitality Management, Business Administration or related field preferred
* Certifications in Revenue Management
* 3 years minimum experience as GM in a similar size property
Benefits
* Competitive salary with performance‑based incentives
* Opportunity to lead a landmark property and spa facilities
* Supportive ownership and autonomy to shape the guest journey
* Be part of Accor, a global hospitality leader with over 5,000 properties worldwide
* Discounted room rates for you and your loved ones at Accor hotels worldwide
* Company pension scheme
* 28 days holiday (increasing to 33 with service)
* Free on‑site parking and meals during shifts
* Career development opportunities within Accor and the Hotel group including Marriott, IHG and Best Western Hotels.
How to Apply
If you are ready to take the next step in your revenue career and join a company that values innovation, performance and people, please submit your CV and cover letter online.
Remote Work: No
Employment Type: Full-time
Key Skills: Restaurant Experience, Hospitality Experience, Interviewing, Management Experience, Profit & Loss, Employment & Labor Law, Sanitation, Leadership Experience, P&L Management, Restaurant Management, Retail Management, Recruiting
Experience: Years
Vacancy: 1
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