About Cloudfm
We're driven by our mission to transform the Facilities Management industry and create a more sustainable future. Our smart solutions and cutting-edge technology help our clients optimise building performance and minimise energy waste.
How do you fit in?
The role of the CSA is a critical customer facing role working directly with our customers and supply chain partners to help them resolve maintenance issues.
What you'll be doing day to day
* Reviewing incoming maintenance tasks and assigning to our Supply Chain Partners.
* Working with supply chain partners, providing accurate information and effective communication, to ensure maintenance tasks are resolved in accordance with agreed service level agreements.
* Manage inbound calls against agreed SLA's.
* Monitor all systems/communications and update appropriately with accurate information to ensure complete transparency for our client, e.g., Building Portal, Client Inboxes, Email.
* Escalating issues as necessary and in a timely manner to the relevant people.
* Investigate all maintenance tasks that are sitting in backlog to find a resolution.
* Support all queries seeking out the appropriate point of contact.
* Ensure customer service levels are met and exceeded.
* Follow and stay up to date with internal changes to process
What you'll bring to the table
You'll have at least one year of customer service experience, ideally in a call centre environment. You'll have great interpersonal skills and good written communication.
Why join us
You'll be welcomed by a passionate and friendly team, and will be part of an open, inclusive, and supportive culture. Working for a fast-growing and driven company, you'll have plenty of opportunities to learn and grow, if that's what you're after. We also offer a generous rewards package to help you make the most out of life, including:
* Salary: pro-rata, £10,158.72 gross per annum
* Remote working to help you achieve a balanced life.
* 25 days holiday increasing after 2 years' service and an extra day on your birthday
* Health Cash Plan to look after your physical and mental health.
* Enhanced Maternity, Adoption and Paternity pay
* Wellbeing support, confidential helpline, and counselling
* Retail cashback and discounts because who doesn't love saving money?
* Electric car and cycle to work schemes.
* Life Insurance and Personal accident cover to give you peace of mind.
Additional information about the role
Working pattern 16 hours per week, 4 days per week on a rotational basis, 10:00am to 2:00pm. Rotation covers Mon–Thu Tue–Fri Wed–Sat Thu–Sun.
As this is a fully remote role, we like to meet candidates in person so shortlisted candidates will be invited to an assessment day at our office in Colchester, Essex. We're a nice bunch though so you should have fun