Introduction Founded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ. An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life. Our Vision To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics. Our Values At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success: Agile Solution focused Respect for all people Integrity in the way we operate Description The Opportunity You’ll manage and grow defined retail accounts, driving pipeline and revenue through exceptional customer engagement, accurate forecasting, and strong cross‑functional collaboration. Key Responsibilities General Provide customer service and sales support to Dicker Data retail customers. Present a professional image to customers and vendors at all times. Develop strong product and process knowledge of Dicker Data’s vendors. Forecast accurately throughout the month and quarter. Ensure customer financial arrangements (credit limits, payment terms) align with business needs; initiate reviews as appropriate. Liaise with Product Management, Operations and Inside Sales. Update quoting tools with win probability and close month for all quotes. Act as a point of contact for enquiries, providing timely quotations and information. Build and enhance relationships with customers and suppliers to grow Dicker Data’s business and proactively promote our products and services. Proactively distribute product information and pricing (releases, promotions, updates, marketing activities). Seek and develop new business opportunities in existing and potential accounts. Conduct weekly customer and vendor meetings per goals set by your Sales Manager. Attend reseller and vendor social/training events, including after-hours. Maintain health & safety standards and follow company policies and procedures. Ability to travel locally, interstate, and internationally as required. Customer / Account Management Be available to take calls, answer emails, and process customer requests. Follow vendor pricing processes and ensure claims are processed in a timely manner. Work as a team with Account Managers and Product Managers; support BDMs in other regions on aligned accounts. Build strong relationships with supplier contacts. Coordinate and conduct customer presentations (product/technology and Dicker Data value proposition). Conduct reseller training as requested and Quarterly Business Reviews (QBRs) with partners. Skills And Experiences Skills, Knowledge & Experience Strong interpersonal skills with the ability to build and maintain relationships. Proven ability to work under pressure and prioritize tasks to meet company and customer expectations. Excellent verbal and written communication skills, with confidence in liaising across all levels of customer and supplier contacts. Proficiency in MS Office and ERP systems. Solid numeracy skills (addition, subtraction, multiplication, division). Understanding of administrative processes, including ordering, invoicing, returns, and payments. In-depth knowledge of the relevant market and high-level product expertise. Demonstrated initiative, enthusiasm, and a proactive approach to problem-solving. Well-developed negotiation and influencing skills. Previous selling experience is essential. Professional, helpful, and efficient manner with a customer-focused mindset. Ability to identify potential opportunities within customer accounts. Competence in forecasting against monthly and quarterly budgets.