Assistant Pension Operations Team Manager
London | £45,000 - £57,000 per annum | Post date: 12/05/2026 11:59
Hybrid – 1 or 2 days in London office per week.
Job Description
Support the Head of Pensions in managing pension operations, ensuring efficient handling of member, employer, and stakeholder queries and complaints.
Responsibilities
* Support the Head of Pensions with project tasks, actions, and documents.
* Lead development and training of the in‑house pensions operations team to maintain high standards.
* Provide technical knowledge of Public sector pensions (LGPS, TPS) and HMRC legislation.
* Manage the relationship with the third‑party administrator.
* Apply supervisory skills to engage, inspire, and coordinate the team.
* Organise workload to meet multiple deadlines and implement solutions.
Qualifications
* Minimum 3 years experience in pensions.
* Experience managing a small team independently.
* Experience managing the performance management process.
* Experience identifying and implementing process improvements.
* Knowledge of LGPS and TPS pension administration.
* Strong communicator at all levels.
* Ability to build working relationships with key stakeholders.
* Collaborative working with in‑house pension team and Head of Pensions.
* Proactive management of workloads with minimal supervision.
* Experience supporting key projects in a fast‑paced environment.
* Good understanding of DB pensions.
* Proficient in Microsoft Office (Word, Excel) and pension administration software.
EEO Statement
We are committed to supporting and promoting diversity in the workplace and consider all applications.
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