Company Description
At dormakaba, we are a globally successful company with a family business culture, employing more than 15,000 employees worldwide.
We are one of the top 3 companies in our industry and are globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance, and a fulfilling workplace.
In the UK, we offer training opportunities, career progression, and support over 550 employees across 14 office locations.
Job Description
Do you have a confident manner, excellent attention to detail, and are comfortable with CRM, ERP, or other commercial IT systems?
Our RTR brand, part of the dormakaba UK group, is seeking a Customer Support Coordinator to join our team at the Wakes Colne branch near Colchester, Essex.
Your Tasks
Our Customer Support Coordinators handle all internal and external customer inquiries regarding parts and components used in the installation, maintenance, and repairs of automatic and manual doors from various manufacturers. The role involves processing orders for parts and technical systems via email or phone, requiring attention to detail and accuracy to ensure customer satisfaction. You will manage orders from third-party businesses, our external sales team, and handle customer credit inquiries, stock queries, and other related matters.
We seek someone who stays updated with industry innovations and products, demonstrating technical aptitude, curiosity, and a genuine interest in our business.
Ultimately, we need someone willing to take ownership and provide exceptional internal sales support to become the preferred supplier for every client, regardless of their needs.
Your Skills
* Experience in a fast-paced, office-based customer service environment with excellent data entry accuracy
* Strong communication and organizational skills to build relationships with stakeholders
* Knowledge of SAP, Sage, ERP, CRM, or similar systems is advantageous
* A desire to learn about our product range to provide excellent support to customers
Our Offerings
At dormakaba, we value our employees and offer development and training opportunities. We support over 330 employees across various locations in the UK.
We provide an attractive salary and benefits package, including:
* 25 Days Annual Leave + Bank Holidays
* Holiday Purchase Scheme (buy up to 3 additional days)
* Enhanced Salary Sacrifice Pension Scheme (employee pays 3%, company pays 6%)
* Life Assurance
* Healthcare Support and Employee Assistance Programme
* Health & Wellbeing App with Digital GP Service
* Enhanced maternity and paternity benefits after qualifying period
* Access to LinkedIn Learning
* Employee Discounts scheme
Interested?
Apply online via the provided link (role listed as Customer Sales Support). We look forward to hearing from you!
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