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Office Administrator/Customer Service, Oldbury
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Client:
GadJet
Location:
Oldbury, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Are you a friendly, computer-savvy professional looking for a stable, long-term role in a fast-paced but friendly supportive environment?
GadJet, the UK’s leading supplier of Electronic, Home & Travel Accessories, is looking for a capable Full-Time Customer Service Representative to join our growing office team.
You’ll be working in a call-centre-style environment, supporting our B2B customers over the phone and by email. As the voice of the brand, you’ll help build strong customer relationships, handle enquiries efficiently, and play a key role in driving sales and delivering exceptional service.
We are a fun, people-centric, performance-focused team, who are passionate about what we do. We work hard, and we celebrate success together - with you!
The role:
* Handle outbound and inbound customer calls and emails.
* Process orders and general customer transactions.
* Provide basic troubleshooting and in-depth product support.
* Maintain accurate records and data entry across systems
* Assist with admin tasks, liaising with suppliers and contractors.
* Resolve customer complaints with professionalism and care.
* Proactively take ownership of your role by identifying gaps and suggesting improvements.
Requirements:
* Excellent Customer Service & telephone experience.
* Confident in problem solving and the willingness to help to find solutions.
* Excellent with admin work. Computer savvy. Familiar with Microsoft Office, Gmail, Teams, Google Drive.
* Detail-oriented, efficient, and highly organised.
* Must live within 30 minutes of Oldbury, Birmingham.
* Ability to prioritise and manage time effectively, able to work with minimal supervision.
* Punctual, reliable, and committed to consistent performance
* Permanent, secure role in a well-established and growing company
* Office-based only – no travel or fieldwork required
* Stable weekday schedule: Monday to Friday, 9AM to 5PM - Half an hour break
* Your weekends are always free – no evening or weekend shifts
* Be part of a supportive, people-focused team where your work is valued
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