About Bridewell
One of the most exciting prospects in the UK cyber security sector, Bridewell is a leading cyber security services company specialising in protecting and transforming critical business functions for some of the world’s most trusted organisations. Bridewell is the trusted partner for operators of essential services and provides end‑to‑end cyber security capabilities that help our clients overcome their security challenges, allowing them to operate safely and securely.
We hold the Gold level Investors in People award and are proud to be a carbon negative business, with a strong focus on sustainability and our people.
Who are we looking for?
We’re seeking an experienced 3rd Line IT Engineer to lead internal engineering projects with a focus on Microsoft 365 and Azure, while providing critical support to our Helpdesk team by resolving escalated issues. As a pivotal member of our IT department, you will collaborate with cross‑functional engineering teams on DevOps, Identity, and Infrastructure projects, contributing to innovative solutions that shape our company’s future.
What you’ll be doing:
* Lead the design, implementation, and optimisation of projects within Microsoft 365 and Azure ecosystems.
* Serve as the primary escalation point for 2nd Line support teams, delivering advanced troubleshooting and resolution.
* Collaborate with the wider engineering teams on DevOps, Identity, and Infrastructure projects.
* Contribute to the continuous improvement of IT operations and processes, ensuring best practices are followed.
* Provide technical mentorship to junior engineers and the Helpdesk team.
* Ensure all work aligns with security and compliance standards, particularly in the context of SC clearance requirements.
* Support the maturity of IT operations through familiarity with frameworks like ITIL or COBIT.
What we’re looking for:
* Proven experience in a 3rd Line IT Engineer role or equivalent.
* Strong expertise in Microsoft 365 and Azure administration, including day‑to‑day operations.
* Microsoft 365 Certified: Administrator Expert or a comparable certification (or ability to achieve certification within the role).
* Familiarity with administering Linux servers.
* Familiarity with DevOps practices and tools.
* Knowledge of identity management and infrastructure systems.
* Excellent problem‑solving and communication skills, with the ability to explain technical concepts to non‑technical stakeholders.
Nice to haves:
* Experience working in or supporting the cybersecurity industry.
* Familiarity with ITIL, COBIT, or similar frameworks for maturing IT processes and driving operational excellence.
* Passion for professional development and learning new technologies.
* Experience with Amazon Web Services (AWS).
Benefits:
* Competitive Salary
* 25 Days Holiday – plus buy and sell options
* Flexible Working (around core office hours)
* Performance Incentive Bonus
* Company Pension
* Employee Shareholder Scheme
* Personal Day – After 1 year of service
* Family Leave – After 1 year of service
* Enhanced Maternity based on length of service
* Birthday off – After 1 year
* Dedicated Training Budget
* Home Office Equipment (for remote working employees)
* Life Assurance
* Cycle to Work Scheme
* Electric Vehicle Scheme
* Private Healthcare (incl. Gym discounts)
* Vision Care
Location: Bridewell operates a hybrid and flexible working policy; you will be required to travel to different sites on occasion, in particular our Cardiff office.
Security Clearance: You must either hold UK Security Clearance or be eligible and willing to go through the clearance process.
Diversity and Inclusion: Bridewell values diversity in the workplace and is a fair and equal opportunity employer. We are committed to creating an equal and inclusive working environment and ensuring employees feel respected and able to give their best.
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