Arden Maidstone is looking for a Service Manager.
Your role
Service Managers within Jardine Motors Group play a critical role in ensuring our customers receive an exceptional level of service from both front of house/workshop and everything in between. You will support in driving a collaborative culture and ensure the communication between the Workshop team and the Front of House is seamless.
As part of this role, you will be responsible for a team of 7 Service Advisors and a Senior Service Advisor, reporting to the Aftersales Manager.
About the role:
* Monitor Customer Service levels and provide effective support to Parts and Sales
* Describe and assess Service Department market potential and revenue forecasts
* Establish, implement, and regularly review the training programme for all productive and non-productive staff to ensure the progressive development of all Service personnel
* Contribute as a member of the management team to the development of the business and to the public relations activities of the dealership
* Oversee the day-to-day running of the front of the house
* Coach and support the team when required.
* Manage customer expectations and ensure customer satisfaction is a top priority.
* Cover the Aftersales manager when they are on annual leave or training
Your profile
* A positive, can-do attitude and willingness to lead the team to a consistent and robust customer strategy by delivering a premium and luxury experience.
* The willingness to collaborate with other departments to solve problems quickly and efficiently.
* Communication - we need you to be comfortable liaising with stakeholders at every level of the business.
* Motivational Leadership to all of our aftersales colleagues, taking responsibility for performance and our colleagues' professional development.
Rewards
* Personal and professional growth opportunities through training.
* Comprehensive employee assistance program for mental health support, nutritional and financial advice, and access to a Digital GP
* Supportive environment with over 50 trained Mental Health First Aiders
* Inclusive culture and diverse workforce that values authenticity and removes stereotypes and bias
* Generous benefits package including 33 days holiday (including bank holidays), pension, company car, private healthcare and more
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