At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management and rehabilitation. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8 Star rating by Trustpilot, we provide an excellent service for the client from start to finish.
We're on the lookout for ambitious individuals to join our Customer Service Team as Trainee Customer Service Advisor. Alongside studying a Level 2 in Customer Service, this role will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.
Responsibilities
· As a Trainee Customer Service Advisor, you will work towards being able to provide help and advice to clients and third parties via telephone and email.
· Keep accurate records of discussions or correspondence with clients and keep their records updated.
· Investigate and solve client queries.
· Chase supporting evidence in relation to client claims.
· Send correspondence to clients via email and post.
· Minimise Fee Earner's workload by being a first point of contact for clients and third parties.
· Being articulate, having a strong communication skill and maintaining professional relationships with internal colleagues, external clients, and third parties.
· Reviewing and referring calls through to the appropriate departments.
· Efficiently manage a task load from the dedicated Customer Service Team task list.
About You
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.
Essential Skills and Experience
· Minimum of 5 GCSE's grades 4 or above (or equivalent) including Maths and English
· Ability to interact with clients and colleagues in a professional and appropriate manner.
· Ability to work in a fast-paced environment.
· Ability to work towards shared goals and objectives.
· Demonstrate effective communication and good interpersonal skills.
· Cooperative and flexible approach.
· Commitment to own personal development.
· IT literate.
About Us
At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, wellbeing, and fosters your growth.
What We Offer
* Competitive Salary: £18,283.20 with a monthly bonus structure.
* Generous Holiday Package: 22 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
* Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits like the Corporate Metro Scheme and Bike to Work Scheme (T&C's apply).
* Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
* Social and Charitable Events: Across the year we host a range of events, including Christmas and Summer Parties, as well as an Annual Awards Night. Each year we support a local charity and host numerous fundraising events to raise money for a good cause.Currently, we support Tiny Lives and have raised over £20,000
Working Hours
This role is Full Time based on 40 Hours per week. Core Business Hours for this role are Monday to Sunday 7.45am to 6.00pm and the working pattern would be a rota between these hours, usually Monday to Friday. We are also fully office based in Byker, Newcastle.
Next Steps?
If you feel this role is the right fit for you, then Apply Now
If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. After this if you are successful, you will be invited to a face-to-face interview.
If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.
We look forward to reviewing your application
INDMP
Job Types: Full-time, Apprenticeship
Pay: £8.79 per hour
Benefits:
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
* On-site parking
* Referral programme
Ability to commute/relocate:
* Newcastle upon Tyne NE6 2AT: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person