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Umami - foh section lead

Leicester
The Highcross Lp
€30,000 a year
Posted: 29 April
Offer description

We are looking for a motivated and experienced FOH Section Lead to join our team. This role is perfect for someone with strong leadership skills, a passion for customer service, and the ability to manage a fast-paced dining environment. As a FOH Section Lead, you will be responsible for supervising the front-of-house team, ensuring exceptional guest experiences, and maintaining efficient service operations.


Key Responsibilities

* Lead and supervise FOH staff, ensuring smooth and efficient service.
* Provide excellent customer service, handling guest inquiries and special requests professionally.
* Train and mentor team members to uphold service standards.
* Oversee table management, reservations, and seating arrangements.
* Work closely with the BOH (Back of House) team to ensure seamless coordination.
* Promote upselling of menu items, specials, and beverages to enhance guest experience.
* Handle guest complaints and resolve service issues quickly and efficiently.
* Maintain cleanliness and organization of dining areas, bar, and service stations.
* Ensure all FOH operations comply with health, safety, and hygiene regulations.


What We’re Looking For

* Previous experience in a FOH leadership role (Head Server, Supervisor, or similar).
* Strong customer service and communication skills.
* Ability to lead and motivate a team in a fast-paced environment.
* Excellent organizational and multitasking abilities.
* Knowledge of POS systems and restaurant billing procedures.
* A proactive and problem‑solving mindset.
* Flexibility to work evenings, weekends, and holidays as needed.


What We Offer

* Competitive salary and benefits package.
* Career growth and training opportunities.A positive and dynamic team environment.
* Staff meals.
* The chance to work with a respected and growing hospitality brand.
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