Job summary Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you! The Department for Work and Pensions (DWP)is responsible forwelfare, pensions and child maintenance policy andis responsible forhelping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debts (CFCD) aim is to drive down the level of fraud,errorand debt within the benefit system, to protect the public purse. As part of CFCD you will be at the heart of DWPs efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever. If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you. Job description Key tasks include: Directly line manage a team, provide clear,visibleand strongleadershipand engage with colleagues to drive high performance and quality. Create an inclusive team environment, embracing different individual needs,viewsand ideas, making it clear to all that bullying, harassment and discrimination is unacceptable. Work with internal and external stakeholders, encourage collaborative working between teams, buildrelationshipsand achieve mutually beneficial outcomes. Motivate,developand encourage teams, undertake regular performance reviews, provide coaching, learning and development and one to ones to develop skills. Identifyrisks to performance achievement and drive forward continuous improvement. Monitor and improve the quality of the face-to-face/telephony and end-to-end customer experience, ensuring that one customer, one service, onebusinessbecomes a reality within DWP. Provide relevant information to colleaguesregardingchanges to policy,legislationand statutory requirements asappropriate, andidentifyand implement best practice. Ensure all security matters (including information protection) are dealt with promptly and sensitively, in line with DWP policies and procedures. Use networking and influencing to create,maintainand improve service delivery for all customers. Support the identification of priorities and work collaboratively to ensure the delivery of both your own and othersobjectives. Due to the geographically dispersed nature of this team/ nature of this role, this role will requireoccasionaltravel and overnight stays. Person specification Keycriteria The successful candidatesshould be able todemonstratethe following: Strong leadership and interpersonal skills. A driven, energetic leader whois able toimprove quality and consistency within our customer journey. Strong collaboration and negotiation skills, with experience of influencing and managing effective stakeholder relationships. Excellent communication,presentationand organisational skills. Able to innovate and make sound business decisions at pace, through creative thinking and a flexible, agile outlook and approach. Able to work at pace in an ambiguous and changing business landscape. Able to lead remotely, promote inclusivity and hold a solid understanding of equality and diversity and how itimpactsupon service delivery. A high levelof emotional intelligence, honesty,integrityand a personal demeanour that inspires confidence and loyalty. Experience of managing complex HR casework, including attendance management, grievance and disciplinary processes, and the implementation of reasonable adjustments, demonstrating sound judgement and ensuring consistent application of DWP policy and guidance. Webinarevent We will be holding a webinar event to let you know more about these roles.This will take place on 08 /06/2026 between 12noon and 1pm. Please follow the link to register for the session. HEO Operations Leader Vacancy 462784. Those who attend may be contacted following the event for evaluation purposes to improve our service. Government Counter Fraud Profession (GCFP) The DWP is committed to investing in people and ensuring their teams are a professional workforce. It is a requirement of counter fraud post holders within DWP toattain, andretain, membership of the Government Counter Fraud Profession (GCFP) at Practitioner level. This means if you are successful in applying for this role you will need to undertake an annual self-assessment toevidenceyour knowledge, skills, and experience within your role toattainand retain practitioner level membership. We provide post holders with a learning routeway to support them in achieving as well as any workplace adjustments they mayrequire. Failure toattainmembership of the GCFP at practitioner level may result in DWP seeking an alternative role for you. In applying you will haveindicatedthat you have read and fully understood the professional requirements for this Counter Fraud Officer role. Behaviours We'll assess you against these behaviours during the selection process: Leadership Managing a Quality Service Communicating and Influencing Making Effective Decisions Benefits Alongside your salary of 38,772, Department for Work and Pensions contributes 11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience. Please note the closing date for yourfull application(test, and written application)is 23:55 on16thJune2026 Stage 1Application Form Please complete the application form with your basic information, which includes your personal details, eligibility to apply and any reasonable adjustmentsrequired. Stage 2Test After submission ofyour application, you will be invitedto completea Civil Service Management Judgement Test .Please complete theonlinetestas soon as possible (within 24 - 48 hours is recommended), the closing date for the test and written applicationis23:55 on16 th June2026 .If youfail tocomplete the test and written application before the deadline,your application will be withdrawn. Guidance will be available when you are invited to take the test. The tests are administered online and accessed via the Civil Service Jobs website. Online tests - Our online test supplier will be performing scheduled maintenanceon the following dates: Sunday 7 th June 2026, 4pm 7pm. There will bea periodduring this time where candidates will not be able to accessonlinetests. All online tests will be affected. Impact for candidates -Candidates who are taking a test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre.Candidates will not be able to launch new tests during th e downtime.Candidates reporting issues should beadvised to returnto take the test after 7pmon07/06/2026. IMPORTANT :After the test deadline, we will look at all applicant scores to decide what the jobs pass mark will be. We will consider the impact on protected groups and the number of invitations to the next stage. We may decide to raise the pass mark for the job - if so, you will be informed, and you will be told if you have passed or failed at the raised standard. Meeting theminimumtest requirements for a job level is no guarantee of an invite to continue the selection process. Stage 3 - CurriculumVitae (CV) You will be asked to complete a CV with details of your job history, full qualification details, previous skills and experience. Youare not required toupload your personal CV. In thepreviousskills/experience section you should detail your employment and/or education history relevant to this vacancy(we recommend a maximum of 500 words). The CV will also cover your work history (we recommend you include up to the last 3 roles of employment history, plus any others that you feel are relevant) and your qualifications. Your CV will not be formally assessed so please put the main evidence of your skills into your personal statement. Your CV will be used to add context to your personal statement. Stage 4 PersonalStatementand Sift As part of the application process,you will be asked to complete apersonalstatementdetailing the relevant skills and experience you can bring to the role. In no more than 1000words, please carefully consider thestatementsbelow. You should addressthesewhen constructing your personal statement.You do not need to answer each individually as one example of evidence may coverallofthestatements.Youshould also consider both the job description and person specification details above when providing your evidence. Can you explain a time when you have displayed strong leadership and communication skills to achieve required outcomes while changing priorities at short notice to meet business requirements. (LeadStatement) When you haveidentifiedrisks to productivity / performance or quality, and what you did to improve and influence change to deliver the required outcomes. Your personal statement needs to set out evidence of how your experience meets the requirementsset out above. Your layout is entirely your preference; you may choose narrative, bullets, etc. One narrative example may cover the requirements needed. Youdonthave to explain thewhole process, just what you have done and the skills and experience you have used.Further details around what this will entail are listed on the application form. If you do not have work-based examples then please give examples from school/college, clubs,volunteeringor other activities you have been involved in. Shoulda large number ofapplications be received,an initialsift may be conducted using the lea dstatement. If s o, we will sift on: Can you explain a time when you have displayed strong leadership and communication skills to achieve required outcomes while changing priorities at short notice to meet business requirements. (LeadStatement) Candidates who pass theinitialsift may be progressed to a full sift or progressed straight to an interview. Disability Confident Scheme If high application volumes are received, the benchmark for candidates toproceedto the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet theminimumstandard. However, we may only progress those candidates who best meet the required standards. Please note the closing date for your full application(test,and written application)is 23:55 on16/06/2026 The siftis scheduledto be heldfrom 17/06/2026 to10/08/2026 .These dates maybe subject to change.No feedback will be provided at this stage. Stage 5 - Interview If youpass thetestandwrittenapplicationsiftwith the required scoreyouwill be invited to a blended interview and will receive an electronic notification toyourCivil Service Jobs account. The interviews will be conducted face to face. Where possible the interviews will take place at the locations listed in the Candidate Pack (slide 2), however candidates may be expected to travel to an alternative location asrequired. If you require any reasonable adjustments to attend a face-to-face interview, please ensure you state those on your application form when asked to do so. Interviewsare schedu led to take place from 24/08/2026 ,ple ase note that this dateisonly indicative at this stage and could be subject to change. Interviews will be scheduled Monday to Friday, between 09:00 to 17:00. Communications will be electronicand/or bySMS/telephone therefore it isimportant that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder. Telephone calls may show as a withheld number, it is important that you answer so that your interview can be confirmed.If you wish to opt out of SMS messages, please emailthis address, including the vacancy reference and your candidate ID CFCD.RECRUITMENTINBOX@DWP.GOV.UK .As part of our commitment to improving the candidate experience, you may be contacted during the recruitment process to provide feedback. Preparing for theInterview The interview will takeapproximately40to45minutes and will consist ofbehaviour andstrength-basedquestions. A blended interview aims to be more of a conversation offering a more inclusive approach.Thebehaviourandstrength-based questioningexploreswhatyou,the candidate,can and havedone, but alsoyourpotential. Behaviours You will be assessed against the Civil Service Behaviours listed atlevel3. An example of abehavioural question would beHow didyou lead by example to inspire and motivate your teams?. It may help to use one or more examples of a piece of work you have completed or a situation you have been in and use the WHO or STAR modelto explain: WHO - W hatit was? H owyou approached the work/situation? What the O utcomeswere, what did youachieve? or STAR - What was the S ituation? What were the T asks? What A ctiondid you take?What were the R esults of your actions? Strengths It is difficult to prepare for strength type questions. However, you can think through your answers, focus on your achievements and aspects you enjoy and decide how these can be applied in the organisation and role.While strengths questions are shorter and we do not expect a full STAR response, the panel is interested in your first reaction to the question and information or reasoning to support this. If you do not have work-based examples then please give examples from school/college, clubs,volunteeringor other activities you have been involved in. If you withdraw your application at any stage, it will notbe progressedfurther. Stage 6 Offer Once all interviews have been completed,youwill be notified of the outcome by email. Offers will be made in strict merit order to the highest scoringcandidate first. based on your location preferences and the geographical requirements of the business.Dependent on your position on the merit list, if none of your location preferencesremainat thepointwe make a job offer,wemay offer you a role at an alternative advertised location. If we are unable to offer you a role in any of your preferred locations, and you are unable to accept a role at an alternative advertised location, we will add you to the reserve list if one is being held. The successful candidateswill be notified of a start date following successfulpre-employmentchecks, which is likely to be duringOctober2026. Visa Sponsorship For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requestsin accordance withcurrent DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Candidatepack It is important that you take time to read thecandidatepack which can be found at the bottom of this job advert.This provides further information about the role and working in DWP. Location Please see slide 2 in the candidate pack for list ofpossible locations. Youshouldonlyapply for suitable posts whereyoucan travel to and fromyourhome office location daily within a reasonable time.Please be aware that this role can only be worked in the UK and not overseas.Relocation costs will not be reimbursed. Make sure the location works for you before applying! Hybridworking This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.If a hybrid working arrangement is suitable for the role and for you, you will normallybe requiredto spend a minimum of 60% of your contracted working hours from your DWP office.If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Hybrid working will notcommenceuntil anytrainingand consolidation period has been successfully completed. Workingpattern Part-time, part-year, term-time compressed hours and job-sharing working patterns within working hours will be considered but must meet business needs. Wewill do our best to let people with existing part time contractsretaintheir contracted hours provided they are in line withcurrent business needs. Please note that successful candidates with agreed alternative working patternsmaybe requiredto work full timefor specific periods to complete all training and consolidation. Hours ofwork The full-time working week in DWP is 37 hours. You maybe requiredto work at any time between the hours of: 7:45am and 8:00pm on any day betweenMonday toFriday, and 8:45am to 5:00pm on Saturday. Managers will agree working patterns with successful applicants within these business hours and review these asappropriate.You will be given advance notice of your personal schedule. Learning andDevelopment DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified asdeterminedby the business. To support this aim you maybe requiredto undertake a work-based qualification,which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake awork-basedqualification; a candidates failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract. Important: If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them. Further Information At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. Find out more about working for DWP on the DWP Careers Hub. Reserve List A reserve list may be held f or a period of3mo nths from which further appointments can be made. If you are placed on a reserve list but we cannotimmediatelyoffer you a post, please note: If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual part time working pattern cannot be accommodated in the initial role offered or in the case of serious ill health). If we make an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list. Disability Confident Scheme If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Reasonable Adjustments We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or ifyouredeaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Integrity,Plagiarism and Civil Service Principles The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Examples of plagiarism can include: Presenting the work,ideasand experience of others as your own. Copying content or answers from an online or published source that is not your own. Disclosure and Barring Service and Internal Fraud Database Checks To process applications without delay, we will be sending a Criminal Record Check toDisclosure Scotlandon your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, pleaseadviseGovernment Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk statingthe job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government. If successful and transferring from another Government Department a criminal record checkwillbe carried out. Salary New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks. Those on protected TUPE/COSoPterms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP hasstatedotherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions. Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare.Determineyour eligibility atthe Childcare Choices Website. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour e