Overview
Tesco Shift Leader - Days - Falkirk Redding Road
Customers are at the heart of everything we do. It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You will face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The availability window shows the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Availability window
* Sun 05:00:00 – 24:00:00
* Mon 05:00:00 – 24:00:00
* Tue 05:00:00 – 24:00:00
* Wed 05:00:00 – 24:00:00
* Thu 05:00:00 – 24:00:00
* Fri 05:00:00 – 24:00:00
* Sat 05:00:00 – 24:00:00
Responsibilities
* Lead from the front, and set a great example for your colleagues in everything you do
* Work in a fast-paced retail environment, with bags of variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to make sure they leave the store with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
* Maintain a great understanding of how your store is performing, and assist managers in delivering actions that help improve the running of the store
* Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone’s safety
* Be the go-to person for colleagues in the absence of a manager for day-to-day queries
* Ensure the store is clean, tidy, and well-presented
* Support managers to coordinate seasonal, community and charity events
* Contribute to a great team atmosphere that is inclusive of everyone
* Provide great customer service, by listening to our customers and putting them first in everything you do
* Keep the team well-informed and up to speed on any communications, changes, or updates
* Stay knowledgeable about store performance, and look for ways to improve and simplify operations
* Coordinate store improvements, and remove obstacles to great service
* Follow health and safety routines and procedures, and ensure colleagues do the same
* Recognise and celebrate colleagues within the team who are providing great service
Qualifications / Requirements
* Must be 18 or over to apply for this role
* To be a great role model by delivering thoughtful customer service that ensures every customer’s needs are met
* Ability to build strong, long-lasting relationships with colleagues to create a positive, inclusive team atmosphere
* Clear communication skills, comfortable keeping the team well-informed using a variety of methods
* Comfortable taking the lead and overseeing the store in the absence of the Manager
* Ability to handle change flexibly to ensure everything we do is right for customers and colleagues
* Motivating leader capable of inspiring the team to deliver beyond expectations
* Curious mind, always looking for ideas to serve customers and communities better
What’s in it for you
* Varied daily work in a fast-paced retail environment with flexible hours
* Development opportunities with ongoing training
* Inclusive environment where everyone is welcome
* Your voice matters and your ideas are welcomed
* Wellbeing support and access to resources
* Competitive benefits including holiday allowance, pension, life cover, and discounts
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days (plus Bank holidays)
* Flexibility from day one
* Colleague Clubcard benefits and family card
* Wellbeing resources and mental health support
* Life cover of five times pay and pension with employer contributions
* Other benefits including discounts, cycles-to-work schemes
* Uniform provided and inclusive policies for life’s moments
* Access to colleague networks supporting diverse backgrounds
About Us
Our vision is to become every customer’s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." We are committed to diversity, equity and inclusion, and welcome chats about flexible working. We are proud to be Disability Confident Leader and maintain an accessible recruitment process.
Tesco will only recruit individuals who meet the school leaver age requirements. We encourage candid discussions about accessibility and flexible working during the application process. We are an equal opportunity employer and value diversity among our colleagues.
For more information about us, please visit www.tescoplc.com
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