Job Description:
Reports to: Director of Finance & Corporate Affairs
Hours: 21 hours per week (0.6 FTE)
Location: 29-31 Montgomery Street, Belfast
Campaign Service/Cause: Volunteering
Remuneration: £25,476 - £27,919 Pro-rata
Overall Purpose of Post
The Volunteer Engagement Co-Ordinator is responsible for volunteer retention and coordination across the organization. The role ensures adherence to our data management strategy, effective monitoring, evaluation, and learning processes. The postholder will facilitate volunteer recruitment, induction, and support, contribute to service development, and promote good practice in service delivery, evaluation, and quality assurance, working closely with Service Leads & SMT.
Key Responsibilities
1. Volunteer Co-ordination: Develop and refine volunteer recruitment strategies, oversee the volunteer database, match skills to projects, process Access NI checks, update role descriptions, organize training, develop new initiatives, promote volunteering, and maintain communication with volunteers.
2. Monitoring, Evaluation, and Learning: Develop and support evaluation processes, assess outcome measures, develop case studies, and coordinate satisfaction surveys.
3. Quality Assurance and Development: Review and develop policies, ensure standards are maintained, promote diversity, and support quality improvement initiatives.
4. Data and Information Management: Collect and manage data, analyze statistics, and ensure GDPR compliance.
5. External Relationships: Build stakeholder relationships, attend external meetings, and develop partnerships.
6. General: Support volunteers as part of a multidisciplinary team, promote services, and undertake additional duties as required.
Person Specification
Essential Criteria: Experience in delivering training, organizing events, managing people or volunteers; GCSE English and Maths; excellent communication skills; organizational and negotiation skills; IT proficiency; ability to work independently and in teams; adaptable, empathetic, and supportive attitude; full driving license and access to transport.
Desirable Criteria: Experience in health and social care, community engagement, developing training programs, involving volunteers, and relevant qualifications.
Other Information
Flexible working hours, including evenings and weekends. The role requires proof of right to work in the UK, a DBS check, references, and relevant qualifications. Benefits include annual leave, pension, healthcare, and other schemes. Applicants should submit CV and cover letter by 2nd May 2025.
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