Job Overview
We are seeking a dedicated and experienced F&B Service driven Manager to lead and oversee our team with the daily operations of our restaurant at South West Pizza Co on Topsham Quay. The ideal candidate will possess a strong background in hospitality, demonstrating exceptional leadership skills and a passion for delivering outstanding customer service. This role requires a hands-on approach to managing staff, ensuring food safety standards and maintaining a welcoming atmosphere for guests. This is very much a Customer facing role
Responsibilities
* Supervise and coordinate daily restaurant operations, ensuring high standards of service across customer experience, food and drinks quality. Leading the team from the front
* Support, manage, lead, train, and mentor staff to foster a positive team environment while promoting professional development.
* Manage stock & ordering across bar & restaurant whilst supporting chefs with there orders and inventory's
* Monitor customer feedback and implement improvements to enhance the dining experience. Celebrate team members also, weekly
* Ensure cleanliness and organisation across the bar & restaurant and supporting the kitchen in accordance with food safety standards
* Handle customer enquiries and complaints with professionalism and courtesy, whilst delivering a fantastic customer experience for our returning customer base
Requirements
* Proven experience in restaurant management or a similar supervisory role within the hospitality industry is preferred
* Excellent leadership abilities with experience in team management and staff supervision. Pushing team morale and teamwork
* Exceptional communication skills, both verbal and written, to effectively interact with staff and customers. Use Social Media channels to support the promotion of the business
* Background in hospitality or hotel management is advantageous
* A passion for delivering excellent service in a fast-paced environment. Join our team as we strive to create memorable dining experiences for our guests
Job Types: Full-time, Permanent
Pay: £12.50-£14.50 per hour
Expected hours: 24 – 48 per week
Benefits:
* Casual dress
* Discounted or free food
* Employee discount
Work Location: In person