Overview
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer solutions focused on helping businesses drive revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions address Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. Learn more at risk.lexisnexis.com.
About our Team: As an Associate Professional Services Consultant, you will be part of a team that supports onboarding and ongoing customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. You will rely on your product and industry expertise to ensure the best customer experience while delivering projects in a timely manner.
About the Role: You will take new business and dedicated existing clients through the full onboarding process, helping them configure their financial crime strategy and advising them on best practice.
RiskNarrative operates as a recognised innovative leader in our field. This is a testing and exciting environment, and you should be comfortable working directly with customers.
Responsibilities
* Deliver bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform
* Use your expertise in RiskNarrative’s product suite to provide insight and guidance to customers. Present, analyse, problem solve, train and configure the RiskNarrative platform
* Work closely with the Client Director on dedicated customer accounts to offer proactive and excellent customer service
* Collaborate with customers to develop financial crime strategies and configure the RiskNarrative platform to help them achieve objectives
* Gather client requirements by asking the right questions. Document details to configure systems while liaising with internal and external stakeholders
* Support and guide business customers through the full lifecycle of onboarding, meeting timescale requirements
Requirements
One of the below:
* Experience of implementing & configuring bespoke customer SaaS products
* Knowledge of using REST API for integrating SaaS platforms; familiar with JSON, XML & Webhooks
* Financial Crime knowledge/experience as an analyst, investigator or similar in at least one of: Application Fraud, Transaction Fraud, KYC, AML, Data or Credit
And:
* Demonstrate excellent teamwork and verbal and written communication skills. Ability to work closely with customers at all levels, from investigator to C-suite
* Ability to handle multiple streams of work simultaneously
* Ability to meet deadlines to satisfy client performance guarantees and service level agreements while delivering exceptional customer service
Location: Leeds
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