RPS Occupational Health are seeking an efficient Client Services Co-Ordinator/ Administrator for our Occupational Health team based in Mansf ield, who will be responsible for ensuring all aspects of the service delivery to allocated clients, ensuring all day-to-day tasks run smoothly. You will follow set procedures and ensure all duties are in line within set KPI's, always keeping the customer in mind always and strive to proactively address their concerns and needs. This is a permanent, full time position working 37.5hrs a week Monday to Friday. You will have the option of hybrid working once trained (2days per week). About The Team: The RPS Occupational Health business is a team of clinicians that take pride in actively promoting and maintaining good health in the workplace, through undertaking risk-based health surveillance, wellbeing, health screening and case management. We're a team of qualified, Occupational Health Nurses, Doctors, Technicians and Advisors. We foster a culture of trust, respect, and collaboration, with shared goals for individual and company success. We emphasise quality over quantity, limiting case management assessments to six per day for manageable workloads and superior service, boosting staff morale and retaining our staff for the long term. About You: As a key member of the Occupational Health business, your role as Client Services Co-Ordinator/ Administrator is critical to helping our clients manage health and wellbeing solutions. You will deliver consultations covering fitness for work, absence management, and employee assistance programmes. You will be passionate and focussed on solving problems that matter. If you enjoy variety, want to feel part of a team, and valued as an individual, then RPS is the home for you. Your Responsibilities: Answering all incoming communications from clients, suppliers and the wider OH team Use and understand our bespoke booking system to schedule appointments and update relevant parties as required (full training will be provided) Monitor client charges and produce invoices Attend regular client meetings via video call Input weekly electronic timesheets accurately (full training will be provided) Perform routine administrative tasks and undertake any ad-hoc duties Skills, Knowledge, and Experience: Prior strong office based administrative experience gained in a busy environment Competent user of the MS office suite and able to complete Pivot and Vlookups Excellent organisation skills with the ability to prioritise Strong written and verbal communication skills Strong attention to detail and critical eye for accuracy with a right first-time attitude Great interpersonal and communication skills with a high focus on customer service and able to build and maintain relationships with key clients and service users Ability to work under pressure within tight deadlines with a flexible approach Able to work as part of a team as well as independently LI-JP1